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eDrawings Measurement Tool Grayed out/ Disabled

Question asked by Roy Randalls Jr on Dec 18, 2017
Latest reply on Aug 29, 2018 by Jason Young

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I have Solidworks 2018 on Windows 10 and another computer on Windows 7 is using eDrawings 2018. When they open an assembly on eDrawings from Solidworks, they are unable to use the measurement tool on anything that has been saved as a Solidworks 2018 assembly. I have looked at forums and tried the "save as<options<enable measurement on eDrawings" steps, but that isn't an option when I save an assembly from Solidworks. So therefore, they aren't able to utilize eDrawings as they have from 2017. What steps should I take? Has anyone else experienced this? And if you have, how was that issue resolved?

Jason Young Feb 5, 2018 6:25 AM

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i believe this was a SP1.0 repair.

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Cad Admin Dec 18, 2017 1:42 PM
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Roy,

are you opening a SolidWorks *.sldprt, *.sldasm file, or are you opening up a file saved as an edrawing? If you are using the saveas, and selecting eDrawings...the Options button should a,ow you to "allow measure"

Or its avail direct in the system properties under "export", then select "EDRW/EPRT/EASM"...options for exporting this type are there
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- Chris Dordoni @ Cad Admin on Dec 18, 2017 5:07 PM
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  It's possible measuring is an eDrawings Pro feature ...?
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  - Cad Admin @ Chris Dordoni on Dec 19, 2017 5:38 AM
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    According to eDrawings product matrix...Measure is avail in both, except "Mobile versions"
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    - Chris Dordoni @ Cad Admin on Dec 19, 2017 8:44 AM
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      It appears eDrawings Pro from the Matrix is required to enable measuring ... I don't have Pro, but I can create an eDrawings file that can be measured, just tested it.
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      - Roy Randalls Jr @ Chris Dordoni on Dec 19, 2017 11:22 AM
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        I have created an eDrawings file separate from just the original Solidworks assembly and I can pull measurements then. I'm wanting to avoid the extra step every time I save an assembly or a part, where it's just possible to import a Solidworks file and pull measurements that way. It's what we have done with 2017. I've gone through the steps as pictured above with "Cad Admin" and that helped with exporting an "EDRAW" file only. I'm not sure if I have missed a step with an install somewhere or what the problem could be. I'm working with "Fischer Unitech" to try and solve the issue, and no luck so far.
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Roy Randalls Jr Dec 19, 2017 11:22 AM
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I'm opening it up as a Solidworks *.sldprt, *.sldasm file. I ran through the steps shown above and discovered that those items were not selected. I have selected them and saved the file again, and then also hit save as and overwrote the original file. No luck so far.
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- Cad Admin @ Roy Randalls Jr on Dec 19, 2017 11:58 AM
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  The setting are used only if you export or save out to a eDrawing file type.. Is the version of eDrawing a Pro version or a Viewer version?
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  - Roy Randalls Jr @ Cad Admin on Dec 19, 2017 1:52 PM
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    It was the standard version. Fisher Unitech used the share screen option, and the reinstalled eDrawings along with Solidworks, and I activated my key for that machine. The measurement tool was no longer grayed out, but when an edge or a face was selected, there were no measurements shown. Has there been a change in what graphics card is accepted for 2018? That may very well be my issue.
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    - Cad Admin @ Roy Randalls Jr on Dec 19, 2017 2:00 PM
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      Possibly, but not probable...toy can log into SolidWorks and look up the Operating system / SolidWorks Version / Graphics Card / Driver version you have.
      
      Graphics Card Drivers | Hardware & System Requirements | SOLIDWORKS
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      - Roy Randalls Jr @ Cad Admin on Dec 19, 2017 3:01 PM
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        As per the direction from Fisher Unitech, I checked that and did not find the graphics cards supported on that list. It still reads and gives measurements for files saved from 2017, but once a file has been saved with 2018, the measure tool is no longer available
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        Jason Young @ Roy Randalls Jr on Jan 10, 2018 11:12 AM
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        roy,
        
        did you find a solution....
        I have the same issue since an upgrade to SW2018.
        
        Our CNC guy was able to access my sldprt & sldasm files and get certain any queried sizes from there.
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        Roy Randalls Jr @ Jason Young on Jan 10, 2018 11:28 AM
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        Jason,
        
        We have not yet found a solution yet. Solidworks is aware of the issue and it is something with the software. As soon as I get an answer from Solidworks, I will post the resolution here.
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        Jason Young @ Roy Randalls Jr on Jan 10, 2018 11:33 AM
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        at the moment he is working on a temporary license.....
        I will try and get him to use my edrawing license form my installation of SW 2018 PRO for his edrawings viewer.....
        and see how that goes.
        
        if I learn anything, ill try and let you know.
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        Alex Lachance @ Roy Randalls Jr on Jan 10, 2018 11:44 AM
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        We've had the same problem for the past few years on 2016 and the answer we got was that it was working how it was intended. I was hoping to be able to transfer the eDrawings Pro from my SolidWorks licence to a shop computer but alas they told me it isn't possible.
        
        If you ever find anything, let me know. We sure could use a solution to make everything on eDrawings easier or have another program to view 3D files that isn't as buggy as eDrawings is..
        
        Any programmer reading this; I don't even need to list problems, just open eDrawings (free version, not pro) and try opening a large assemblies and doing anything in it.
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Roy Randalls Jr Jan 31, 2018 3:45 PM
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So, it seems Solidworks has solved the issues as far as what I was looking for. When I was looking for a solution, Solidworks was installed on the machine to at least attempt to get it to translate to eDrawings. That was unsuccessful, by the time Solidworks was uninstalled, the problem was solved. eDrawings professional is not necessary to pull measurements or view a 3D model. You still have to allow eDrawings to pull measurements, but we do not have any issues anymore.
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- Jason Young @ Roy Randalls Jr on Feb 5, 2018 6:25 AM
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  i believe this was a SP1.0 repair.
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  - Roy Randalls Jr @ Jason Young on Feb 6, 2018 6:11 AM
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    I believe it was as well
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  - Francis Delahanty @ Jason Young on Aug 6, 2018 4:49 PM
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    I have SP2.0 and it still doesn't work.
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Igor Dorojinski Aug 29, 2018 7:22 AM
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I have SP3.0 and have the same issue..
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- Jason Young @ Igor Dorojinski on Aug 29, 2018 7:36 AM
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  remove & reinstall.
  
  This should fix it.
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eDrawings Measurement Tool Grayed out/ Disabled

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