0 Replies Latest reply on Dec 9, 2017 1:57 PM by Michael Merry

    DraftSight and Intel 520 Graphics

    Michael Merry

      Having and issue with DraftSight 2018 and a Dell Latitude 5480 with the Intel HD Graphics 520. DraftSight crashes on startup with an error with ig9icd64.dll.

       

      If I go into device manager and uninstall the video card, DraftSight opens fine. Have updated the video driver to the latest version on Dell's sight.

       

      Here is the event log message.

      Faulting application name: DraftSight.exe, version: 18.0.0.18150, time stamp: 0x59d74618

      Faulting module name: ig9icd64.dll, version: 21.20.16.4727, time stamp: 0x595654b0

      Exception code: 0xc0000005

      Fault offset: 0x00000000005e5bc0

      Faulting process id: 0xf64

      Faulting application start time: 0x01d37076007cc430

      Faulting application path: C:\Program Files\Dassault Systemes\DraftSight\bin\DraftSight.exe

      Faulting module path: C:\Windows\system32\ig9icd64.dll

      Report Id: 40129110-dc69-11e7-ab6d-88b1117fb088