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SW2017 + Win10 - "Copy to Adobe Illustrator" not working?

Question asked by Sascha Nopper on Dec 7, 2017
Latest reply on Dec 28, 2017 by Michael Willard

Hello everyone,

I am a Technical Writer and have to export a lot of drawings from SW to Adobe Illustrator.

We used SW2012 and Windows7 in our company, and I always used the function "Edit" > "Copy to Adobe Illustrator". It worked fine.

 

Two Weeks ago we changed to Windows 10 and SW2017. Since then, the function "Copy to Adobe Illustrator" doesn't work anymore.

I click the function and the progess bar appears for a short moment. But when I click 'Insert' in Adobe Illustrator, nothing happens. It seems that Illustrator can't read the content of the clipboard...

I tried this with Illustrator CS6 and the latest version of Illustrator CC...

 

Maybe interesting is this fact: If I insert the data into Microsoft Word I get a message with a content like this (Original message is german, so I can't give you the original english text): "Can't get Data from 'C:\Users\sno\Appdata\Local\Temp\dcf12B3.tmp.AI-Link".

 

My Question to you: Is this a known issue, or is this problem only in our company? Do I have change some settings? Is this a permission problem?

We don't get information from our support, and I can't find anything about this issue in the internet, so hopefully someone of you could give me some information...

 

Greetings,

Sascha

 

PS: I don't use forums very often. Please excuse, if I made some mistakes...

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