AnsweredAssumed Answered

No thumbnails in preview pane and file icons

Question asked by Mark Stoffers on Nov 23, 2017
Latest reply on Nov 25, 2017 by Mark Stoffers

Thumbnails not showing in preview or in icons.

Have tried the solutions suggested:

  • Option/general/show thumbnails.
  • Windows/control panel/folders/deselect show icons,select thumbnails,select show preview handlers
  • Windows/control panel/visual effects/select show thumbnails instead of icons

I have the 2016 edition and thumbnails initially worked but stopped after a month or so. I don't think I changed any settings. When I search old files from 2015 version they have thumbnails in preview and next to file names but when I open and re save to 2016 version I lose the thumbnails on both file names and preview. Other threads seem to have same problem but I cant find solution.