9 Replies Latest reply on Nov 25, 2017 10:09 PM by Mark Stoffers

    No thumbnails in preview pane and file icons

    Mark Stoffers

      Thumbnails not showing in preview or in icons.

      Have tried the solutions suggested:

      • Option/general/show thumbnails.
      • Windows/control panel/folders/deselect show icons,select thumbnails,select show preview handlers
      • Windows/control panel/visual effects/select show thumbnails instead of icons

      I have the 2016 edition and thumbnails initially worked but stopped after a month or so. I don't think I changed any settings. When I search old files from 2015 version they have thumbnails in preview and next to file names but when I open and re save to 2016 version I lose the thumbnails on both file names and preview. Other threads seem to have same problem but I cant find solution.