7 Replies Latest reply on Jan 22, 2018 7:57 AM by Danny Brock

Deleted Duplicate File, Still Can't Add New File to Vault

B. Watkins Nov 22, 2017 12:00 PM

I had Pack and Go'ed an assembly into my PDM vault and now have some duplicate file names. I deleted one of the duplicates and when I try to check in the file that now has a unique name it can't check it in. It is grayed out and says it's not in the vault. If I try to add it to the vault nothing happens. The file I deleted was in a different folder, but I don't remember which one. Now I'm wondering if that's why I can't add the new file to the vault. Any thoughts? It's a simple part. I can easily re-import it or recreate it, but not sure how to get it back into the vault.

Re: deleted duplicate file, now can't check in the other file

Cad Admin Nov 22, 2017 12:00 PM (in response to B. Watkins)

Its possible that it the deleted file will need to be "Destroyed"

In the PDM Folder click Display>Properties, then the "Deleted items" tab....find the file, right click "Destroy"

As long as you have permissions to do so..."Destroy Files"
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- Re: Deleted Duplicate File, Still Can't Add New File to Vault
  
  Victor Frauenfeld Nov 22, 2017 12:20 PM (in response to Cad Admin)
  
  There might be multiple files in the "deleted" window. The deleted file/files might not have cleared out of the SQL database properly. If there are multiple files with the same name within the entire vault, you may need to destroy them to clear that SQL database entry.
  
  I would do the "Display>Properties" like Cad Admin suggested from the top level of the vault and then make sure that "Include items in sub-folders" is selected. This will show all files that have been deleted from the vault. You can then sort the list by name to see if there were multiple files with the same name deleted. @
  
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- Re: Deleted Duplicate File, Still Can't Add New File to Vault
  
  Danny Brock Jan 22, 2018 7:57 AM (in response to Cad Admin)
  
  In this case I would recommend to try DuplicateFilesDeleter
  
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Re: deleted duplicate file, now can't check in the other file

Jeremy Feist Nov 22, 2017 12:02 PM (in response to B. Watkins)

make certain you do not have the file open when you try to add it to the vault. if it was the other file, you should be getting a message about the duplicate.

otherwise, you may need your admin to destroy the other file (essentially empty the trash bin of the PDM vault).
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Re: deleted duplicate file, now can't check in the other file

Francisco Martínez Nov 22, 2017 12:03 PM (in response to B. Watkins)

Did you try to log in as admin and remove the file?
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Re: Deleted Duplicate File, Still Can't Add New File to Vault

Charley Saint Nov 22, 2017 12:39 PM (in response to B. Watkins)

I agree with Francisco, login as admin and search for the filename to see if it's in the vault anywhere else. I'm guessing you're on 2015 EPDM or it would tell you where the duplicate file is, so it might also be a problem with what I call "mostly deleted" files that happened in 2015 and before. There was a bug in those versions where it would mark a flag as either deleted from the vault but no the folder or deleted from the folder but not the vault and you'd never see the file but duplicate filename warnings would still think it's there. The solution to that problem is available to VARs under S-065885 so ask them to help you through that if you still can't track them down.
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Re: Deleted Duplicate File, Still Can't Add New File to Vault

Danny Brock Jan 22, 2018 7:57 AM (in response to B. Watkins)

In this case I would recommend to try DuplicateFilesDeleter
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