2 Replies Latest reply on Nov 27, 2017 5:51 PM by David Serrell

    SWX 2018 on Surface Book

    David Serrell

      I have recently installed SWX 2018 on a Surface Book (16Gb; NVIDIA card).  Initially, it ran ok (small graphics glitch that I won't get into).

       

      Recently, it does not run at all.  I had the same problem when installing and running 2016. The program starts normally but when it gets to the flash screen that says, "Verifying license . . . ." it simply goes away and nothing else happens.

       

      Here are the steps I took to get my 2016 to eventually run:

       

      1)  Full uninstall of SWX

      2)   Reinstall w all virus protection turned off

      3)  Go into Services and set all licensing to "Automatic"

      4)  Restart, turn on all virus, etc.

      5)  it worked

       

       

      I did all of this on SWX 2016 and it worked.  It is not working on SWX 2018.  Extremely frustrating.  As I mentioned, it was working fine.

       

      In addition to the above, I also attempted to go back to an earlier restore point.  This did not work.

       

      I also did a full uninstall, then, went into the registry and killed all folders associate w Dassault, FlexLicense etc.  Did a reinstall.  Nothing.

       

      I know the official company line is that this computer is not supported.  However, it was running fine.  Both 2016 and 2018.

       

      Anyone seen this?  I have been in contact w support and they can't help me.

       

      EDIT:  On SWX 2016, when it did run, it first displayed an error indicating swactwiz.exe was unable to start correctly.

       

      UPDATE: I can run swactwiz manually.  It confirms my license is activated and operating correctly.  I set it to run as admin.  I also did this to SWX 2018.  I then ran compatibility mode on both.  None of these fixed my problem.

       

      UPDATE:  Still having this issue.  A little surprised no one has commented . . . .

       

      I found this thread w the same problem I am having.  Not clear what the resolution was:

      Windows 10 Enterprise, SolidWorks 2016 SP0. Splash launches, but app doesn't load.

        • Re: SWX 2018 on Surface Book
          Paul Salvador

          David,...curious,.. does eDrawings 2018 work?

          ..and, have you also tried doing a "reset registry"?

          Resetting the SOLIDWORKS registry

            • Re: SWX 2018 on Surface Book
              David Serrell

              In an attempt to speed the uninstall/install process, I stopped installing eDrawings.  At this point, I have done so many uninstalls/installs I only install Solidworks.  Next time I will give it a shot.

               

              I have been doing the full uninstall every time I have uninstalled.  This clears out the registry files.  I have even gone the extra mile of deleting any remaining folders that are Dassault or Flex License related.  Has not seemed to make a difference.

               

              I am now wondering if this might be a VBasic problem.  I know the flash screen immediately after the "Verifying license . . ." has to do w Visual Basic.  Not sure what to do with that information but . . . .