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36 Replies Latest reply on Oct 3, 2018 10:33 PM by Douglas Stone

My text cursor is missing when I edit note text - how can I get it back?

Diana Anzaldua Nov 6, 2017 11:15 AM

Isn't there supposed to be an I-beam cursor when editing notes to show where you are positioned? I can't tell where I am in note text. I've been searching for about an hour and can't find anyone else having this problem. Did I accidently turn it off somehow? I see it here as I'm typing but not in my drawings. I could swear it was there before.

Thanks,

Diana

Re: My text cursor is missing when I edit note text - how can I get it back?

Glenn Schroeder Nov 6, 2017 11:20 AM (in response to Diana Anzaldua)

I don't remember anyone else reporting that, and I'm pretty sure there isn't any way to manually turn it off or on. Have you tried using the right or left arrow keys on your keyboard to see if that will make it show up, or at least give an indication of where it should be?
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- Re: My text cursor is missing when I edit note text - how can I get it back?
  
  Diana Anzaldua Nov 6, 2017 11:36 AM (in response to Glenn Schroeder)
  
  Arrows keys don't help.
  
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Re: My text cursor is missing when I edit note text - how can I get it back?

Kelvin Lamport Nov 6, 2017 11:33 AM (in response to Diana Anzaldua)

OK, here are the usual initial support questions;
Have you tried restarting SW, or rebooted the system?
Have you recently updated Windows or SW?
What OS, SW version, graphics card & driver are you using?
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- Re: My text cursor is missing when I edit note text - how can I get it back?
  
  Diana Anzaldua Nov 6, 2017 11:49 AM (in response to Kelvin Lamport)
  
  Kevin,
  
  1. Yes, I have rebooted several times since the issue started.
  2. Yes, I recently updated Windows.
  3. I am using Windows 10
  4. SW 2017 SP 3.0
  5. NVIDIA M1000M Driver Version 22.21.13.8477
  
  Thanks for your help.
  
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Re: My text cursor is missing when I edit note text - how can I get it back?

Glenn Schroeder Nov 6, 2017 11:46 AM (in response to Diana Anzaldua)

I said I didn't remember anyone else with the same issue, but I have a notoriously bad memory. Kelvin Lamport found this, which reports the same, although no one replied with a fix.
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- Re: My text cursor is missing when I edit note text - how can I get it back?
  
  Kelvin Lamport Nov 6, 2017 11:51 AM (in response to Glenn Schroeder)
  
  Glenn Schroeder There are several hits in the Knowledge Base about text note cursors, but nothing about them being missing.
  
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Re: My text cursor is missing when I edit note text - how can I get it back?

Dan Pihlaja Nov 6, 2017 11:52 AM (in response to Diana Anzaldua)

Are you having issues similar to this?
drw note, text box caret
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- Re: My text cursor is missing when I edit note text - how can I get it back?
  
  Diana Anzaldua Nov 6, 2017 12:14 PM (in response to Dan Pihlaja)
  
  In my case, it's just not there at all. It's only missing in Solidworks notes. It's there when I edit a dimension. It's fine in all other programs (excel, word, email, etc.).
  
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Re: My text cursor is missing when I edit note text - how can I get it back?

Kelvin Lamport Nov 6, 2017 11:57 AM (in response to Diana Anzaldua)

Just found this in the KB

I don't remember the official definition of (Inactive), but I believe it means there was either not enough users who were experiencing the problem, or it could not be reproduced (and therefor not fixable) on other systems ... but I stand to be corrected.
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- Re: My text cursor is missing when I edit note text - how can I get it back?
  
  Diana Anzaldua Nov 6, 2017 12:16 PM (in response to Kelvin Lamport)
  
  Hmmm. Well, maybe one of these days it will reappear. I can work around it but it's annoying.
  
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  - Re: My text cursor is missing when I edit note text - how can I get it back?
    
    Kelvin Lamport Nov 6, 2017 12:26 PM (in response to Diana Anzaldua)
    
    I suggest you go to SPR 191140 in the Knowledge Base and add your 'vote' to reactivate and escalate the problem.
    
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    - Re: My text cursor is missing when I edit note text - how can I get it back?
      
      Diana Anzaldua Nov 6, 2017 1:20 PM (in response to Kelvin Lamport)
      
      Thanks, I will.
      
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    - Re: My text cursor is missing when I edit note text - how can I get it back?
      
      Justin Byerly Feb 13, 2018 10:32 AM (in response to Kelvin Lamport)
      
      I am having the same issue on 2018. I put in my vote. Thanks for the info.
      
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      - Re: My text cursor is missing when I edit note text - how can I get it back?
        
        John Lunsford Feb 13, 2018 6:37 PM (in response to Justin Byerly)
        
        I'm having the same issue, in both 2017 & 2018. The cursor is present and accounted for in 2015 on the same machine.
        
        Anyone have some new suggestions?
        
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        Re: My text cursor is missing when I edit note text - how can I get it back?
        
        Matthew Siok Mar 16, 2018 9:00 AM (in response to John Lunsford)
        
        I am getting the same issues in Solidworks 2016 SP4 (yeah we're behind a little), I'm installing SP5 to see if that fixes but from what i'm reading here I'm not too hopeful.
        
        I just switched and got a new laptop from a tower but in terms of updates to OS i'm running on essentially what i was before.
        
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        Re: My text cursor is missing when I edit note text - how can I get it back?
        
        Kyle Mitchell Jul 9, 2018 10:36 AM (in response to Matthew Siok)
        
        Same issue. 2018 SP3, recently upgraded from Windows 7 to Windows 10.
        I have up to date graphics driver for both, never experienced this on Windows 7 but now happening on Windows 10.
        
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Re: My text cursor is missing when I edit note text - how can I get it back?

Jason Blondin Jul 17, 2018 9:21 AM (in response to Diana Anzaldua)

Same issue for me. 2018 SP3 win10
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- Re: My text cursor is missing when I edit note text - how can I get it back?
  
  Reynold Christian Aug 6, 2018 7:30 PM (in response to Jason Blondin)
  
  OKAY SO I ALSO HAD THE SAME PROBLEM WITH THE CURSOR NOT APPEARING AT ALL WHILE EDITING NOTES IN DRAWINGS,I AM RUNNING SOLIDWORKS 2018 SP 0.1 AND I SOMEHOW MANAGED TO FIX IT.
  
  1.CLOSE ANY DRAWINGS OR ANY FILES YOU MIGHT BE WORKING ON
  2.GO IN TOOLS/OPTIONS/SYSTEM OPTIONS/PERFORMANCE
  THEN CHECK : " USE SOFTWARE OPENGL"
  
  I HOPE IT HELPS!!
  
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  - Re: My text cursor is missing when I edit note text - how can I get it back?
    
    Justin Byerly Aug 6, 2018 7:37 PM (in response to Reynold Christian)
    
    AWESOME! It worked for me! I am not sure what else changes with that box checked but I can stop losing my hair. THANK YOU!
    
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    - Re: My text cursor is missing when I edit note text - how can I get it back?
      
      Kelvin Lamport Aug 6, 2018 7:59 PM (in response to Justin Byerly)
      
      Reynold Christian and Justin Byerly
      If using that option fixed your problem, then you either have a non-approved graphics card or are using an incorrect graphics driver.
      
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      - Re: My text cursor is missing when I edit note text - how can I get it back?
        
        David Brukardt Aug 6, 2018 9:45 PM (in response to Kelvin Lamport)
        
        Kelvin,
        Where I work just upgraded to SW2018 SP3.0 on about 100 computers. Some are on Win 7 others on Win 10. Some on towers and others on laptops. All have approved graphic cards and drivers. Out of those there is one user on a laptop running Win 10 that does not get a text cursor unless running OpenGL (there are several other computers with the same configuration that do not have the issue). When we figure it out, I will report back.
        
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        Re: My text cursor is missing when I edit note text - how can I get it back?
        
        Kyle Mitchell Aug 7, 2018 3:10 AM (in response to David Brukardt)
        
        I had the same issue SW2018 SP3.0, recently upgraded to windows 10 and installed the approved graphics driver.
        I've just tried this option and yes the cursor did come back in drawings, however overall performance was severely affected. Is this pointing towards a problem with the approved driver for Windows 10? Mine is also laptop.
        
        Thanks, Kyle
        
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        Re: My text cursor is missing when I edit note text - how can I get it back?
        
        David Brukardt Aug 23, 2018 11:39 PM (in response to Kyle Mitchell)
        
        Yes running OpenGL will downgrade overall performance (bypasses the graphics card). Besides running OpenGL, I have found two other solutions.
        
        1) Set SolidWorks to use the integrated graphics built into the motherboard.
        
        2) Go into the NVIDIA Control Panel (if you have an NVidia card) and in the Manage 3D Settings section Global Settings tab set the Base Profile to use the Integrated graphics and in the Program Settings tab set SolidWorks to use the graphics card. The only issue I have with this is I do not know how this will affect the performance of other applications. I have tried to get SolidWorks opinion on this but so far they have not gotten back to my VAR. This "fix" may not work on all computers; our laptops are Dell 7720 with a NVidia P3000 graphics card.
        
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        Re: My text cursor is missing when I edit note text - how can I get it back?
        
        Kelvin Lamport Aug 7, 2018 8:03 AM (in response to David Brukardt)
        
        David Brukardt and Kyle Mitchell
        What is the make & model of the problem laptop, and what graphics card and driver is being used?
        
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        Re: My text cursor is missing when I edit note text - how can I get it back?
        
        Kyle Mitchell Aug 7, 2018 8:31 AM (in response to Kelvin Lamport)
        
        Hi Kelvin,
        
        Dell Precision 7510, NVIDIA Quadro M2000M, driver 386.07 on Windows 10.
        *edit* this never happened before upgrading from Windows 7.
        
        Thanks, Kyle
        
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        Re: My text cursor is missing when I edit note text - how can I get it back?
        
        Todd Blacksher Aug 7, 2018 8:36 AM (in response to Kyle Mitchell)
        
        Kyle Mitchell wrote:
        
        Hi Kelvin,
        
        Dell Precision 7510, NVIDIA Quadro M2000M, driver 386.07 on Windows 10.
        *edit* this never happened before upgrading from Windows 7.
        
        Thanks, Kyle
        Another thing to keep in mind is that there have been some really bad Windows 10 Updates - which version are you running?
        
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        Re: My text cursor is missing when I edit note text - how can I get it back?
        
        Kyle Mitchell Aug 7, 2018 8:57 AM (in response to Todd Blacksher)
        
        Thanks Todd!
        
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        Re: My text cursor is missing when I edit note text - how can I get it back?
        
        Todd Blacksher Aug 7, 2018 9:20 AM (in response to Kyle Mitchell)
        
        Kyle Mitchell wrote:
        
        Thanks Todd!
        I'm just glad to see that you are NOT on one of the "extra-buggy" versions!
        
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        Re: My text cursor is missing when I edit note text - how can I get it back?
        
        Justin Byerly Aug 7, 2018 11:12 AM (in response to Kelvin Lamport)
        
        I too have all the right equipment. Only difference is I am on the latest driver for the video card (Driver 391.25) instead of what is shown below (Driver 386.07).
        
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        Re: My text cursor is missing when I edit note text - how can I get it back?
        
        Todd Blacksher Aug 7, 2018 11:26 AM (in response to Justin Byerly)
        
        Justin - This is extremely rare, but there have been issues with the latest driver from the card manufacturer vs. the latest "approved" driver from SOLIDWORKS.
        Like I said, it is super rare, so it probably isn't an issue, but just so you know . . .
        
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        Re: My text cursor is missing when I edit note text - how can I get it back?
        
        Justin Byerly Aug 7, 2018 11:31 AM (in response to Todd Blacksher)
        
        Thanks for the info. I will keep that in mind.
        
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        Re: My text cursor is missing when I edit note text - how can I get it back?
        
        David Brukardt Aug 23, 2018 11:42 PM (in response to Kelvin Lamport)
        
        Kelvin,
        
        I mention my computer and graphics card in my last post. Driver is 386.07 which seems to be the only approved driver for SolidWorks 2018. We have at least 4 different graphics cards (due to the type and vintage of our computers) and SolidWorks recommends the same one for all of them.
        
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  - Re: My text cursor is missing when I edit note text - how can I get it back?
    
    Diana Anzaldua Aug 7, 2018 6:59 PM (in response to Reynold Christian)
    
    Thank you so much. That worked for me.
    Diana
    
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  - Re: My text cursor is missing when I edit note text - how can I get it back?
    
    Henk Bruijn De Aug 8, 2018 3:08 AM (in response to Reynold Christian)
    
    I had the same problem with my laptop Dell Precision 7520 with WIN10pro and SW2018 SP3 with certified hardware and downloaded Solidworks recommended driver for the Quadro card.
    The "USE SOFTWARE OPENGL"-trick worked for me too.
    Thanks Reynold Christian .
    
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  - Re: My text cursor is missing when I edit note text - how can I get it back?
    
    Douglas Stone Oct 3, 2018 10:33 PM (in response to Reynold Christian)
    
    The "Use Software OpenGL" is for debugging. It removes the hardware from the loop and just checks that SolidWorks is running as it should. When your issue is "fixed" when this is activated it really means that your graphic card and/or driver are not working as intended. Basically your issue, not SolidWorks problem. Update your driver etc. and it might fix it, it hasn't in my case.
    
    With the "Use Software OpenGL" active your graphics card is not being used so you are wasting money on it for not benefit. You've paid the big bucks for the fancy CAD card I would want it to do its job.
    
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Re: My text cursor is missing when I edit note text - how can I get it back?

John Matrishon Aug 7, 2018 12:23 PM (in response to Diana Anzaldua)

In addition to the driver issue (most likely), keep an eye on Windows 10 display scaling. It tends to default to 125% with some themes, and depending on your driver and screen resolution settings that can cause some interesting things. Recommend using 100%.
Lets also not forget that some Win10 setups will automagically update your graphics card drivers for you.
JM
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