9 Replies Latest reply on Oct 20, 2017 8:28 AM by Julian Gray

2018 PR1 plane creation crash

Julian Gray Oct 18, 2017 7:02 AM

My PC is locking when creating new planes in 2018 PR1, is anyone else having this and is there a work around or hot fix and if not when will there be one?

Re: 2018 PR1 plane creation crash

Adam Hartles Oct 18, 2017 7:12 AM (in response to Julian Gray)

Hi Julian, see if your installed updates (Windows Updates), if Microsoft NET framework 4.7 is installed. If so you may need to reinstall this.

After
installing Microsoft® .NET Framework 4.7 on Windows® 7 or upgrading to Windows
10 Creators edition, how do I resolve instability with .NET Framework
functionality within the SOLIDWORKS® software?

SOLIDWORKS®
users who install the Microsoft® KB3186497 or KB4104606 update to install .NET
Framework 4.7 on Windows® 7 may see instability issues in SOLIDWORKS when using
.NET functionality.

Additionally, SOLIDWORKS users who upgrade to the Windows 10 Creators edition
may experience similar issues when using .NET functionality. The Windows 10
Creators edition includes .NET Framework 4.7.

For example, the operating system might crash or hang when you perform any of
the following functions:

•     Create a reference plane

•     Delete a face of a solid body

•     Use the 'Convert to Sheet Metal' command

•     Use the 'Custom Properties' tab

•     Use the 'Convert Entities' command

If the computer crashes when performing such actions, SOLIDWORKS Technical
Support recommends that you follow the instructions provided by Microsoft at
the following link to repair the .NET Framework 4.7 installation:

https://support.microsoft.com/en-us/help/4033488/comexception-error-from-wpf-applications-after-the-net-framework-4-7-i

•     For
Windows 7

Follow the steps at the previous link to uninstall and reinstall .NET Framework
4.7.

•     For
Windows 10 Creators Edition

Download the file 'sldworks.exe.config' from the link below and place the file
in your SOLIDWORKS installation folder (that contains the file ‘sldworks.exe’).
The 'sldworks.exe.config' file will disable touch and stylus support for
the SOLIDWORKS application.

NOTE: This is a temporary solution while Microsoft works on a solution for this
problem.

You will have to PM me for the link to the sldworks.exe.config file.
Thanks Adam
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- Re: 2018 PR1 plane creation crash
  
  Julian Gray Oct 18, 2017 7:35 AM (in response to Adam Hartles)
  
  Thanks for the reply Adam, I will try that now and let you know how I get on.
  
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  - Re: 2018 PR1 plane creation crash
    
    Julian Gray Oct 19, 2017 3:06 AM (in response to Julian Gray)
    
    Apparently none of the above fixes applied to my PC. I am running Win10 with all the latest updates etc.
    
    I finally fixed the issue I was having by running a repair on my SW install.
    
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Re: 2018 PR1 plane creation crash

Ian Worrall Oct 19, 2017 4:14 AM (in response to Julian Gray)

Looks like 2018 has jumped to SP0.1, maybe an update will help?
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- Re: 2018 PR1 plane creation crash
  
  Julian Gray Oct 19, 2017 12:04 PM (in response to Ian Worrall)
  
  I have now updated to SP0.1 which was fine for a while with no crashes on plane creation, but now it has started crashing again every time I create a plane.
  
  I don't seem to have any problems with the other crashes listed above, just plane creation.
  
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  - Re: 2018 PR1 plane creation crash
    
    Adam Hartles Oct 19, 2017 12:19 PM (in response to Julian Gray)
    
    Julian, if you create a block with an extrude and use Insert > Sheet Metal > Convert to Sheet Metal, do you also get a crash? Both this feature and reference planes use .NET framework so it still could be the case there is something up with this. Maybe see if any Windows updates can be found and install, and then reboot. Or if not, look through your Windows Update history to see if .NET has had any changes made to it.
    
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    - Re: 2018 PR1 plane creation crash
      
      Julian Gray Oct 20, 2017 8:11 AM (in response to Adam Hartles)
      
      Adam, convert to sheet metal is ok, no crash.
      
      I run the SW install repair and it will be ok for a few hours, but eventually it crashes and after that first crash, it will crash every time I try to create a plane. I guess that once it crashes, it must corrupt something somewhere.
      
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      - Re: 2018 PR1 plane creation crash
        
        Adam Hartles Oct 20, 2017 8:15 AM (in response to Julian Gray)
        
        Hi Julian, I think it is time to involve your VAR now as they can take very specific logs from your machine. I would go down the route of a Process Monitor log which reviews what SolidWorks is externally interacting with when it attempts to create the plane once the crashing starts. Have you a ticket open with your reseller?
        
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        Re: 2018 PR1 plane creation crash
        
        Julian Gray Oct 20, 2017 8:28 AM (in response to Adam Hartles)
        
        Thanks for your help Adam, I think you are right, I will contact them.
        
        I thought I'd try here first in case others were having issues.
        
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