AnsweredAssumed Answered

Startup failure on splash screen

Question asked by Amanda Nelson on Sep 25, 2017
Latest reply on Jun 13, 2018 by Adam Larson

I'm the IT admin of my company and one of my users has been unable to use their application for the past few days.


Attempting to launch the program does yield the startup splash screen but before it is able to fully launch, the program closes and kills the process.


I've done all that I can think of to remedy this already but have had no results as of yet. Since I'm not a solidworks user myself my knowledge of the program, let alone how to support it, is minimal at best.


I'd like to note that this only started occurring when my users upgraded to solidworks 2017 SP 4.1, previously there were no issues.


I did have them try to uninstall the new version and reinstall the old version but the problem persists.


I'm happy to provide any additional information one may need to assist with this.


Thank you in advance.


-Edited for more information as things have been attempted-This immediately started happening after upgrading from 2017 SP 3 to SP 4.1. It always hangs up/auto-closes the splash screen at "Verifying License...". Uninstalling and re-installing 2017 SP 3 did not help. Using Solidworks Rx' System Maintenance to clear out backup directory did not help.


Message was edited by: Amanda Nelson