New user. Features locked, cannot download Solidworks.

Hi, I am new to solidworks and having a hard time installing. I am running an iMac with Parallels being the virtual environment for windows 10.

At the customer portal self serve page, all features are locked and it says "Active subscription needed" while I am already a registered subscriber as the previous step. So, with that, I cannot access the Downloads and Updates feature. How do I get past this and unlock all features?

Thanks!

Keith