I'm currently having an issue with my Solidworks PDM Setup. I have no issue connecting to the vault with a computer directly connected to the local network but when someone attempts to connect to the vault through Microsoft VPN it throws this error: "Could not access the item in the database." when I check the log file it reads:

Error running query in SpDbOdbc

State=08001

Msg=[Microsoft][ODBC SQL Server Driver][DBNETLIB]SQL Server does not exist or access denied.

Server: **server name**

Database: **database name**

I've found at least one other post with the same issue but with no solution.