4 Replies Latest reply on Jan 31, 2018 9:51 AM by Geoffrey Donnell

    Sketching line causes solidworks to freeze

    Iko-Eerik Uustalu

      I installed Solidworks student edition 2017 last week and made some 3D parts and it worked fine.

      However, this week as soon as I try to sketch the first line on a 3D part it freezes completely. Only ending solidworks in the task manager stops it.

      And this happens with any sketch element i try: text, line, circle etc. At first it runs smooth as ever and as soon as i try to sketch it freezes.

      What should i do? (computer restarts haven't helped)

        • Re: Sketching line causes solidworks to freeze
          Glenn Schroeder

          I suspect you're using a computer that isn't suitable for SolidWorks.  Can you post your computer specs here, including graphics card?  I'm not any kind of hardware expert, but others here are, and I'm sure someone will be able to help.

          • Re: Sketching line causes solidworks to freeze
            Tony Tieuli

            Are you beginning a new part or editing an existing part?

            If it's an existing part is it any existing part or just the one?

            If it's just the one, if you can upload the part here the forum members can try to see what's up.

            If it's any existing part or a new part I would back up any part files you have then un-install and re-install Solidworks.

            • Re: Sketching line causes solidworks to freeze
              Iko-Eerik Uustalu

              I updated my graphics drivers and now it finally works. 

              • Re: Sketching line causes solidworks to freeze
                Geoffrey Donnell

                I am still having this issue.

                 

                Starting with a new part or an existing part. If I attempt to draw a sketch with of the sketch tool SW 17-18 crashes immediately. I ran it Software OpenGL mode which everything works now but it is very slow. Like takes 2 minutes just rotate the model.

                 

                I checked my graphic card drivers and they are all up to date.

                 

                My Desktop:

                         Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)

                                 Language: English (Regional Setting: English)

                      System Manufacturer: Dell Inc.

                             System Model: XPS 8900

                                     BIOS: 2.1.3

                                Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz

                                   Memory: 16384MB RAM

                      Available OS Memory: 16262MB RAM

                                Page File: 7005MB used, 11689MB available

                              Windows Dir: C:\WINDOWS

                          DirectX Version: DirectX 12

                      DX Setup Parameters: Not found

                         User DPI Setting: 96 DPI (100 percent)

                       System DPI Setting: 96 DPI (100 percent)

                          DWM DPI Scaling: Disabled

                                 Miracast: Available, with HDCP

                Microsoft Graphics Hybrid: Not Supported

                           DxDiag Version: 10.00.16299.0015 64bit Unicode

                 

                -----

                           Card name: Intel(R) HD Graphics 530

                        Manufacturer: Intel Corporation

                           Chip type: Intel(R) HD Graphics Family

                            DAC type: Internal

                         Device Type: Full Device

                          Device Key: Enum\PCI\VEN_8086&DEV_1912&SUBSYS_06B81028&REV_06

                       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

                Device Problem Code: No Problem

                Driver Problem Code: Unknown

                      Display Memory: 8259 MB

                    Dedicated Memory: 128 MB

                       Shared Memory: 8131 MB

                        Current Mode: 1920 x 1080 (32 bit) (59Hz)

                         HDR Support: Not Supported

                    Display Topology: Internal

                Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

                     Color Primaries: Red(0.645031,0.330578), Green(0.315930,0.620617), Blue(0.154797,0.064953), White Point(0.313977,0.329602)

                   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

                        Monitor Name: Generic PnP Monitor

                       Monitor Model: Acer KA270H

                          Monitor Id: ACR0469

                         Native Mode: 1920 x 1080(p) (60.000Hz)

                         Output Type: HDMI

                Monitor Advanced Color Capabilities: None

                Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

                         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\ki125694.inf_amd64_1331072a649f62e0\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125694.inf_amd64_1331072a649f62e0\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125694.inf_amd64_1331072a649f62e0\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125694.inf_amd64_1331072a649f62e0\igd12umd64.dll

                Driver File Version: 23.20.0016.4849 (English)

                      Driver Version: 23.20.16.4849

                         DDI Version: 12

                      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

                        Driver Model: WDDM 2.1

                Graphics Preemption: Triangle

                  Compute Preemption: Thread

                            Miracast: Supported

                Hybrid Graphics GPU: Integrated

                      Power P-states: Not Supported

                   Driver Attributes: Final Retail

                    Driver Date/Size: 10/26/2017 6:00:00 PM, 53357560 bytes

                         WHQL Logo'd: Yes

                     WHQL Date Stamp: Unknown

                   Device Identifier: {D7B78E66-5A52-11CF-6961-A826BDC2DA35}

                           Vendor ID: 0x8086

                           Device ID: 0x1912

                           SubSys ID: 0x06B81028

                         Revision ID: 0x0006

                  Driver Strong Name: oem50.inf:5f63e53470659c00:iSKLD_w10_DS:23.20.16.4849:pci\ven_8086&dev_1912&subsys_06b81028

                      Rank Of Driver: 00D10001

                         Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C