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Driver Update Beyond Certified

Question asked by Jake Deslandes on Sep 11, 2017
Latest reply on Sep 12, 2017 by Jake Deslandes

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Hello,

Im not sure if this is the right place to post this so please guide me if I should be elsewhere.

Ive been having a graphics issue in solidworks composer where things look distorted. I know a lot of the time a simple driver update can resolve these issues. I have the most current version, which is beyond SWX certified version. Is it possible that I have gone too far? Should I concider reinstalling the older driver version which is swx certified? I know it seems ridiculous but its been three full days of trying to figure this thing out, with help from IT, forums, and swx partner.

All input is welcome,

Thank you, Jake

Josh Brady Sep 11, 2017 4:06 PM

Correct Answer

Considering that this has nothing to do with API or macros, I would say it's mis-located.

Yes. Roll back your driver to the certified one. You should probably to a full uninstall and reinstall from scratch.

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Josh Brady Sep 11, 2017 4:06 PM

Considering that this has nothing to do with API or macros, I would say it's mis-located.

Yes. Roll back your driver to the certified one. You should probably to a full uninstall and reinstall from scratch.

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Jim Steinmeyer Sep 11, 2017 4:06 PM

Jake,

I can't say for sure but if a driver is beyond SW certification I think it would be possible that there is code in the new driver that SW is not ready to use or accept. I would first look at removing it and installing an approved driver.

IMHO.

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Jason Koonce Sep 11, 2017 4:07 PM

Hey Jake,

I believe you need to downgrade your driver. Use the one that Solidworks recommends for your PC. If that doesn't solve your issue, contact your VAR.

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Ken Maren Sep 11, 2017 4:09 PM

Jake,

I would say you have gone too far. I would recommend that you always start with the certified driver. Then, if that doesn't work, then try moving ahead. It's easier to troubleshoot when starting with certified.

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Jake Deslandes Sep 11, 2017 4:12 PM

Josh Brady Jim Steinmeyer Jason Koonce Thank you for your responses. My VAR has been unsuccessful in solving this problem, they had me update, then uninstall/reinstall the most recent driver. Ill give the downgrade a shot and let you know!

Thanks again,

Jake

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Jake Deslandes Sep 12, 2017 8:35 AM

That was the issue, just had to roll back to the last certified driver. Thank you!!

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Josh Brady @ Jake Deslandes on Sep 12, 2017 8:45 AM

You should now complain strongly to upper levels at your VAR. Based on the detail that you've posted here, they have done a terrible job supporting you, and gave you wrong advice. The first thing they should have told you is to use the certified driver. You are paying through the nose for subscription service (I assume), and one of the big points of subscription is "hey, part of that money goes toward giving you great support from the VAR". In this case you have lost 3 days of productivity due to incompetent VAR support that was remedied by some random dudes on the internet. Shameful.

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Ken Maren @ Josh Brady on Sep 12, 2017 8:52 AM

Josh,

I mostly agree with you. The VAR was wrong this time. But, nothing makes me shake my head more than when a VAR tech rep instantly wants to go down the like of "it's got to be the graphics card." Now the VAR was wrong, but I wouldn't want to get this tech rep in trouble because he thought outside the box. It stinks that Jake wasted a lot of time, for sure. It was refreshing to me that the tech rep tried something else.

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Josh Brady @ Ken Maren on Sep 12, 2017 9:00 AM

But he did! He did go down the graphics road, but he told him to use the latest driver rather than the certified driver! That's not thinking outside the box, it's incompetence. IF the certified driver doesn't work, by all means take other paths. But if your car won't turn over, checking the alternator first is not thinking outside the box. It's incompetence.

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Jake Deslandes @ Josh Brady on Sep 12, 2017 9:00 AM

Yes I did waste some time, fortunately I had other things to keep me busy. I have spoken with other employess of my VAR who have been more than helpful. This particular employee was pretty blunt and didnt seem to care much about solving the problem. He did try to help but it could have been better. This is the first time they havent solved a problem for me and Ill report it to them accordingly.

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10 Replies

Josh Brady Sep 11, 2017 4:06 PM
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Correct Answer
Considering that this has nothing to do with API or macros, I would say it's mis-located.

Yes. Roll back your driver to the certified one. You should probably to a full uninstall and reinstall from scratch.
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Jim Steinmeyer Sep 11, 2017 4:06 PM
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Correct Answer
Jake,
I can't say for sure but if a driver is beyond SW certification I think it would be possible that there is code in the new driver that SW is not ready to use or accept. I would first look at removing it and installing an approved driver.
IMHO.
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Jason Koonce Sep 11, 2017 4:07 PM
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Correct Answer
Hey Jake,

I believe you need to downgrade your driver. Use the one that Solidworks recommends for your PC. If that doesn't solve your issue, contact your VAR.
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Ken Maren Sep 11, 2017 4:09 PM
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Correct Answer
Jake,

I would say you have gone too far. I would recommend that you always start with the certified driver. Then, if that doesn't work, then try moving ahead. It's easier to troubleshoot when starting with certified.
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Jake Deslandes Sep 11, 2017 4:12 PM
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Correct Answer
Josh Brady Jim Steinmeyer Jason Koonce Thank you for your responses. My VAR has been unsuccessful in solving this problem, they had me update, then uninstall/reinstall the most recent driver. Ill give the downgrade a shot and let you know!

Thanks again,
Jake
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Jake Deslandes Sep 12, 2017 8:35 AM
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That was the issue, just had to roll back to the last certified driver. Thank you!!
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- Josh Brady @ Jake Deslandes on Sep 12, 2017 8:45 AM
  Mark Correct
  Correct Answer
  You should now complain strongly to upper levels at your VAR. Based on the detail that you've posted here, they have done a terrible job supporting you, and gave you wrong advice. The first thing they should have told you is to use the certified driver. You are paying through the nose for subscription service (I assume), and one of the big points of subscription is "hey, part of that money goes toward giving you great support from the VAR". In this case you have lost 3 days of productivity due to incompetent VAR support that was remedied by some random dudes on the internet. Shameful.
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  - Ken Maren @ Josh Brady on Sep 12, 2017 8:52 AM
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    Correct Answer
    Josh,
    
    I mostly agree with you. The VAR was wrong this time. But, nothing makes me shake my head more than when a VAR tech rep instantly wants to go down the like of "it's got to be the graphics card." Now the VAR was wrong, but I wouldn't want to get this tech rep in trouble because he thought outside the box. It stinks that Jake wasted a lot of time, for sure. It was refreshing to me that the tech rep tried something else.
    Like • Show 1 Like1
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    - Josh Brady @ Ken Maren on Sep 12, 2017 9:00 AM
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      Correct Answer
      But he did! He did go down the graphics road, but he told him to use the latest driver rather than the certified driver! That's not thinking outside the box, it's incompetence. IF the certified driver doesn't work, by all means take other paths. But if your car won't turn over, checking the alternator first is not thinking outside the box. It's incompetence.
      Like • Show 0 Likes0
      Actions
  - Jake Deslandes @ Josh Brady on Sep 12, 2017 9:00 AM
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    Correct Answer
    Yes I did waste some time, fortunately I had other things to keep me busy. I have spoken with other employess of my VAR who have been more than helpful. This particular employee was pretty blunt and didnt seem to care much about solving the problem. He did try to help but it could have been better. This is the first time they havent solved a problem for me and Ill report it to them accordingly.
    Like • Show 3 Likes3
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Driver Update Beyond Certified

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