I have attempted to download and install solidworks 2017 several times using my university activation code without success. It downloads completely but only installs about 25% before reporting an error: "The windows installer for this product component did not run as expected: INSTALL" and it suggests I report my install logs to tech support. My schools tech support could not help and suggest that I contact solidworks, please help.
Hi Taylor,
The error that shows in the logs you sent over was this:
"CustomAction Register_DocMgrDLL.9FB07B3D_0B7D_4A2F_82AB_F16B1F24912C returned actual error code 3 (note this may not be 100% accurate if translation happened inside sandbox)"
Most of what I am finding on this error describes this as an issue with a Microsoft Visual C++ Redistributable installation. You would want remove all the these C++ Redistributable installations from your machine then go to your own installation files (download or DVD; whichever) and go into these folders...
..\prereqs\vcredist9
..\prereqs\vcredist10
..\prereqs\vcredist11
...and execute all the "vcredist_x64.exe" and "vcredist_x86.exe" installations found in these folders. They will either install all the C++ Redistributable packages anew. Once you have reinstalled of them run the SOLIDWORKS installation again.
Where on my computer do I go to remove those? I'm a little confused.
Taylor,
All programs in Windows can be removed via the Windows Control Panel under 'Programs and Features'. In this location is a list of all installed programs on your machine including all these C++ Redistributable packages. That is where you would remove them before reinstalling them.
God I'm not the only one having this problem So annoying
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I recommend to my students that they download the install files rather than install from the internet.'
Once and done!
@ schools it is often electrical installtion that fails, if you don't need it, don't install.
Hi Taylor,
There is not much to go on here. Do you have an image of the error that you can post into this thread? Also, the log files tend to be very helpful. If you want to you can PM me a Dropbox download link for the logs and I can take a look through them (you don't usually want to post logs on an open forum).