13 Replies Latest reply on Dec 1, 2017 8:31 AM by Ron Bates

Visualize LiveUpdate failure

James Elias Sep 5, 2017 12:36 AM

I'm having a problem with Visualize when updating where it's telling me "LiveUpdate Failed: please check log file for details." The log file says "Object reference not set to an instance of an object." Does anyone know how to deal with this? Many thanks in advance.

Re: Visualize LiveUpdate failure

Dave Bear Sep 4, 2017 11:40 PM (in response to James Elias)

Hi James,
Firstly, you'll probably gain far more responses by place the thread in the proper category.......

Having said that, perhaps this is something that Brian Hillner may be able to assist you with hopefully.

Dave.
Like Show 0 Likes(0)

Actions
- Re: Visualize LiveUpdate failure
  
  James Elias Sep 5, 2017 12:37 AM (in response to Dave Bear)
  
  Thanks Dave, moved.
  
  Like Show 1 Likes(1)
  
  Actions
Re: Visualize LiveUpdate failure

Ron Bates Sep 5, 2017 10:34 AM (in response to James Elias)

James - What version of SW are you running?
Like Show 1 Likes(1)

Actions
- Re: Visualize LiveUpdate failure
  
  James Elias Sep 5, 2017 12:51 PM (in response to Ron Bates)
  
  Hi Ron,
  2017 SP4.1
  
  Like Show 1 Likes(1)
  
  Actions
  - Re: Visualize LiveUpdate failure
    
    Ron Bates Sep 5, 2017 2:18 PM (in response to James Elias)
    
    Can you attach the entire log files?
    
    Reproduce the issue.
    
    Then browse to "%programdata%\SOLIDWORKS\SOLIDWORKS Visualize 2017\Log"
    
    .zip all the .log files and attach here or feel free to send along in a private message if you prefer.
    
    Like Show 1 Likes(1)
    
    Actions
    - Re: Visualize LiveUpdate failure
      
      James Elias Sep 5, 2017 4:33 PM (in response to Ron Bates)
      
      Hi Ron,
      
      here's the logs.
      
      Logs_20170905.zip 4.5 KB
      
      Like Show 1 Likes(1)
      
      Actions
      - Re: Visualize LiveUpdate failure
        
        Ron Bates Sep 5, 2017 6:03 PM (in response to James Elias)
        
        James,
        
        Just a guess...
        
        But try open the top SW assembly, and double click a standard SW scene (from the Appearances, Scenes, and Decals task pane).
        
        Then save it and let Visualize go through re-loading it...
        
        Ron
        
        Like Show 1 Likes(1)
        
        Actions
        
        Re: Visualize LiveUpdate failure
        
        James Elias Sep 6, 2017 2:23 PM (in response to Ron Bates)
        
        Sorry Ron, tried it and it's still giving me the same LiveUpdate Failed.
        
        Like Show 1 Likes(1)
        
        Actions
        
        Re: Visualize LiveUpdate failure
        
        James Elias Oct 26, 2017 1:06 AM (in response to Ron Bates)
        
        OP here again... just got around to starting another Visualize project and it started with the "Live Update Failed" again within about an hour of working. This time, it definitely occurred right after I deleted a component pattern (the September problem might have also occurred right after deleting a component, but I'm not certain)
        
        I noticed that deleting the component pattern in SW did not cause Visualize to remove the body. So I removed the body (in Visualize) manually, hoping that it would then find sync... no dice. LiveUpdate seems to be gone forever for this assembly. Any ideas on how to get it back to health?
        
        Thanks,
        Jim
        
        Like Show 1 Likes(1)
        
        Actions
        
        Re: Visualize LiveUpdate failure
        
        Brian Hillner Nov 26, 2017 10:03 AM (in response to James Elias)
        
        Ron Bates any thoughts here to help James? Thanks.
        
        Like Show 1 Likes(1)
        
        Actions
        
        Re: Visualize LiveUpdate failure
        
        Ron Bates Nov 27, 2017 11:41 AM (in response to James Elias)
        
        Hi James,
        
        I sent you a PM on how to enable some more verbose logging. If you can do that and PM me back the logs, we'll see if we can get anywhere further.
        
        I tried a rather simplified case of deleting components and component patterns, but live update was still working as expected...
        
        Like Show 1 Likes(1)
        
        Actions
        
        Re: Visualize LiveUpdate failure
        
        James Elias Dec 1, 2017 8:26 AM (in response to Ron Bates)
        
        Hi Ron,
        
        Verbose log files attached. The "20171201_1" set is right after the error message came up, the "20171201_2" set is after I saved and closed Visualize.
        
        The error occurred after the following done to the SW model:
        Top assembly is open, no other windows, editing subassembly inside top assembly, suppress virtual component in subassembly, exit subassembly edit mode, save top assembly.
        
        Visualize then prompted me to update, and I got the LiveUpdate Failed.
        
        I'm running 2017 SP5.
        
        Best,
        Jim
        
        20171201_2.zip 42.5 KB
        
        20171201_1.zip 41.7 KB
        
        Like Show 1 Likes(1)
        
        Actions
        
        Re: Visualize LiveUpdate failure
        
        Ron Bates Dec 1, 2017 8:31 AM (in response to James Elias)
        
        Thanks Jim.
        
        The logs and the additional info on how this was more specifically triggered should be helpful. We'll do some some digging here.
        In the meantime, be sure to set your logging back to INFO to avoid over verbose dumping of log information.
        
        Ron
        
        Like Show 1 Likes(1)
        
        Actions

Go to original post