I'm having a problem with Visualize when updating where it's telling me "LiveUpdate Failed: please check log file for details." The log file says "Object reference not set to an instance of an object." Does anyone know how to deal with this? Many thanks in advance.
Thanks Dave, moved.
James - What version of SW are you running?
Hi Ron,
2017 SP4.1
Can you attach the entire log files?
Reproduce the issue.
Then browse to "%programdata%\SOLIDWORKS\SOLIDWORKS Visualize 2017\Log"
.zip all the .log files and attach here or feel free to send along in a private message if you prefer.
Hi Ron,
here's the logs.
James,
Just a guess...
But try open the top SW assembly, and double click a standard SW scene (from the Appearances, Scenes, and Decals task pane).
Then save it and let Visualize go through re-loading it...
Ron
Sorry Ron, tried it and it's still giving me the same LiveUpdate Failed.
OP here again... just got around to starting another Visualize project and it started with the "Live Update Failed" again within about an hour of working. This time, it definitely occurred right after I deleted a component pattern (the September problem might have also occurred right after deleting a component, but I'm not certain)
I noticed that deleting the component pattern in SW did not cause Visualize to remove the body. So I removed the body (in Visualize) manually, hoping that it would then find sync... no dice. LiveUpdate seems to be gone forever for this assembly. Any ideas on how to get it back to health?
Thanks,
Jim
Hi James,
I sent you a PM on how to enable some more verbose logging. If you can do that and PM me back the logs, we'll see if we can get anywhere further.
I tried a rather simplified case of deleting components and component patterns, but live update was still working as expected...
Hi Ron,
Verbose log files attached. The "20171201_1" set is right after the error message came up, the "20171201_2" set is after I saved and closed Visualize.
The error occurred after the following done to the SW model:
Top assembly is open, no other windows, editing subassembly inside top assembly, suppress virtual component in subassembly, exit subassembly edit mode, save top assembly.
Visualize then prompted me to update, and I got the LiveUpdate Failed.
I'm running 2017 SP5.
Best,
Jim
Thanks Jim.
The logs and the additional info on how this was more specifically triggered should be helpful. We'll do some some digging here.
In the meantime, be sure to set your logging back to INFO to avoid over verbose dumping of log information.
Ron
I have the same problem. I am not exactly sure what I did, but I got it to update. After initializing the Solidworks Visualize add-in in my Solidworks assembly, I pressed the "Export Simple" button. No dice. I then tried the Export Advanced, and while I still got the failure message my project updated after I clicked "Yes" to the prompt of whether or not I would like to save the assembly before updating. Do note that any other models you have added to your project are erased.
Also, I can confirm that the problem was originally created when deleting a component in Visualize that was still included in the Solidworks assembly. Therefore, use Solidworks to update your project structure instead of the other way around.
OP here... I upgraded to Vis2018 some time back and the problem went away. My clients are still working with SW2017 but Vis2018 connects to the SW2017 files without having or causing any problems.
Gonna wait with upgrading to 2019 until it's a couple of service packs further along though, just to be safe.
Hi James,
Firstly, you'll probably gain far more responses by place the thread in the proper category.......
Having said that, perhaps this is something that Brian Hillner may be able to assist you with hopefully.
Dave.