8 Replies Latest reply on Sep 6, 2017 2:23 PM by James Elias

Visualize LiveUpdate failure

James Elias Sep 5, 2017 12:36 AM

I'm having a problem with Visualize when updating where it's telling me "LiveUpdate Failed: please check log file for details." The log file says "Object reference not set to an instance of an object." Does anyone know how to deal with this? Many thanks in advance.

Re: Visualize LiveUpdate failure

Dave Bear Sep 4, 2017 11:40 PM (in response to James Elias)

Hi James,
Firstly, you'll probably gain far more responses by place the thread in the proper category.......

Having said that, perhaps this is something that Brian Hillner may be able to assist you with hopefully.

Dave.
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- Re: Visualize LiveUpdate failure
  
  James Elias Sep 5, 2017 12:37 AM (in response to Dave Bear)
  
  Thanks Dave, moved.
  
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Re: Visualize LiveUpdate failure

Ron Bates Sep 5, 2017 10:34 AM (in response to James Elias)

James - What version of SW are you running?
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- Re: Visualize LiveUpdate failure
  
  James Elias Sep 5, 2017 12:51 PM (in response to Ron Bates)
  
  Hi Ron,
  2017 SP4.1
  
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  - Re: Visualize LiveUpdate failure
    
    Ron Bates Sep 5, 2017 2:18 PM (in response to James Elias)
    
    Can you attach the entire log files?
    
    Reproduce the issue.
    
    Then browse to "%programdata%\SOLIDWORKS\SOLIDWORKS Visualize 2017\Log"
    
    .zip all the .log files and attach here or feel free to send along in a private message if you prefer.
    
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    - Re: Visualize LiveUpdate failure
      
      James Elias Sep 5, 2017 4:33 PM (in response to Ron Bates)
      
      Hi Ron,
      
      here's the logs.
      
      Logs_20170905.zip 4.5 KB
      
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      - Re: Visualize LiveUpdate failure
        
        Ron Bates Sep 5, 2017 6:03 PM (in response to James Elias)
        
        James,
        
        Just a guess...
        
        But try open the top SW assembly, and double click a standard SW scene (from the Appearances, Scenes, and Decals task pane).
        
        Then save it and let Visualize go through re-loading it...
        
        Ron
        
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        Re: Visualize LiveUpdate failure
        
        James Elias Sep 6, 2017 2:23 PM (in response to Ron Bates)
        
        Sorry Ron, tried it and it's still giving me the same LiveUpdate Failed.
        
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