Steve, have you tried the SP0 install and hotfix route- seems to be solving the majority of issues
- Login to the PC as a local administrator
- Go to Windows Control Panel > Programs and Features . Right Click on DraftSight product and select Uninstall
- Rename the DraftSight folder in the paths shown below to something like DraftSight_OLD
a. C:\Program Files\Dassault Systemes\DraftSight folder (to ex. DraftSight_OLD)
b. C:\ProgramData\Dassault Systemes\DraftSight (to ex. DraftSight_OLD)
c. C:\Users\AppData\Roaming\DraftSight (to ex. DraftSight_OLD)
Note: AppData might be hidden and not show in Windows Explorer. The easiest way to get to that folder location is by typing %Appdata% in the Windows Explorer Address Bar and pressing enter.
4. Clean up registry by deleting DraftSight registry key folders
HKEY_CURRENT_USER > Software > Dassault Systemes > DraftSight
HKEY_CURRENT_USER > Software > SWActivation
Install SP0 and the hotfix under a local admin account, if DraftSight launches choose CANCEL at activation screen
Reboot and login under normal user account and launch DraftSight to activate.
Hi, thanks for the response, but "on Mac".... None of the above applies.
I have the same issue. Product is unusable on Mac due to activation issue.
Who is "we"?
i perfectly understand DS not wanting to provide technical support for the use of a free product. But I do not understand why they wish to maintain a blatant deterrent to sales. A free ir trial version of software is normally designed to entice sale. Here it is acting in entirely the opposite manner. They would be better off withdrawing the free version entirely. Why offer an enticement which just punches people in the face?
Steve, sorry i work for a SW VAR so "We" is our support team. I am sure there are a lot of Mac users out there using the product successfully so cannot imagine the issues we see on forums affect all users- the activation process does seem quite sensitive to internet/proxy/firewall settings though. there have been various "solutions" marked in the following forum post- a few of them being the fix I have supplied, but most relate to Windows so not sure if they will help you along.
Have you tried the DraftSight community as Adam suggested?
This is where the DraftSight community is, not in these forums and also where technical support is provided for the product by employees. If I do a search for Mac activation in that forum, there are a number of iQuestions that you can review and also a blog post specifically about installation and activation.
If the existing posts and iQuestions don't solve your problem, I would suggest posing your question there.
I hope this helps,