Steve, have you tried the SP0 install and hotfix route- seems to be solving the majority of issues
- Login to the PC as a local administrator
- Go to Windows Control Panel > Programs and Features . Right Click on DraftSight product and select Uninstall
- Rename the DraftSight folder in the paths shown below to something like DraftSight_OLD
a. C:\Program Files\Dassault Systemes\DraftSight folder (to ex. DraftSight_OLD)
b. C:\ProgramData\Dassault Systemes\DraftSight (to ex. DraftSight_OLD)
c. C:\Users\AppData\Roaming\DraftSight (to ex. DraftSight_OLD)
Note: AppData might be hidden and not show in Windows Explorer. The easiest way to get to that folder location is by typing %Appdata% in the Windows Explorer Address Bar and pressing enter.
4. Clean up registry by deleting DraftSight registry key folders
HKEY_CURRENT_USER > Software > Dassault Systemes > DraftSight
HKEY_CURRENT_USER > Software > SWActivation
Install SP0 and the hotfix under a local admin account, if DraftSight launches choose CANCEL at activation screen
Reboot and login under normal user account and launch DraftSight to activate.
Hi, thanks for the response, but "on Mac".... None of the above applies.
I have the same issue. Product is unusable on Mac due to activation issue.
Who is "we"?
i perfectly understand DS not wanting to provide technical support for the use of a free product. But I do not understand why they wish to maintain a blatant deterrent to sales. A free ir trial version of software is normally designed to entice sale. Here it is acting in entirely the opposite manner. They would be better off withdrawing the free version entirely. Why offer an enticement which just punches people in the face?
Steve, sorry i work for a SW VAR so "We" is our support team. I am sure there are a lot of Mac users out there using the product successfully so cannot imagine the issues we see on forums affect all users- the activation process does seem quite sensitive to internet/proxy/firewall settings though. there have been various "solutions" marked in the following forum post- a few of them being the fix I have supplied, but most relate to Windows so not sure if they will help you along.
Have you tried the DraftSight community as Adam suggested?
This is where the DraftSight community is, not in these forums and also where technical support is provided for the product by employees. If I do a search for Mac activation in that forum, there are a number of iQuestions that you can review and also a blog post specifically about installation and activation.
If the existing posts and iQuestions don't solve your problem, I would suggest posing your question there.
I hope this helps,
I gave up!
I tried every sugestion for the activation problem on mac
Connecting with another internet
Nothings apear to works
I think Steve Kale is right, whats the point to offer this solution if one end with a new problem after the installation?
Give it another try,
The Draftsight R&D team has been doing a lot of work on their server to speed things up and it seems that more people (me included) have now been able to activate Draftsight successfully.
It was suggested to me by the R&D team, to fully uninstall Draftsight, restart Windows and then reinstall Draftsight.
Still doesn't work.
Once again, we are not using a Windoze machine.
I deleted Draftsight from my Applications folder and downloaded a new .dmg file from their website. The installation process asked if I want ed migrate settings from the older version. I did. It then asked me to reactivate the software. Clicking just meant the app quit.
Totally, totally useless.
I had the same problem on Sierra and High Sierra. Finally got it working by deleting the DraftSight.app file from the Applications folder. Just re-installing did not work. Once the app was deleted the OS treated it as a new install and brought up the "unidentified developer" warning. After allowing it in the Security & Privacy section of the control panel, Draftsight started and brought up the same activation dialog, but this time it worked! My guess is it has something to do with the way the OS treats apps from un-identified developers and blocks internet access. Sure would be nice if Dassault would use a Developer ID certificate or put it in the App Store. I know it is free, but if you can't use it you aren't going to upgrade.
I am having the same problem. I've spent about six hours trying to figure it out and still no luck. I have a Mac and I have now installed High Sierra to see if it will work. I did the complete delete of the app and reinstall, still it shuts down every time I try to activate. This is amazingly frustrating. Please fix this Solidworks Draftsight people! I found this software amazingly perfect for what I needed when I drew a house renovation that I was working on two years ago. I am very willing to pay money for a working Mac version of Draftsight, but these kinks need to be worked out.
Also, last version wouldn't allow me to pdf properly. It would show it correctly in pdf preview, then it would pdf as a small scale of the drawing in the corner of the page. The Version that was able to be downloaded two years ago worked great. Maybe just give the option of using that one again...?
Mac user here and I have the same problem. Here is the only workaround I have found so far.:
Launch DS and fill out the activation window. Click Activate. Click the following pop up activation window, and then DS will unexpectedly quit. Relaunch, and this time when the very first activation alert window pops up, just close it using the top left close box, and the application then starts as usual.
I am using DraftSight 2017 SP3 on Mac OS 10.11.6
PS: DraftSight, why would I shell out $99.00/year for software riddled with bugs. For example the copy/paste keyboard commands are not implemented. I have to select a block of text and right click to select copy or paste from the contextual menu.
UPDATE: Above fix only worked a few times and then the original problem returned.
However, I had forgotten that I originally installed DS on a different iMac in my office, and went over to that computer, downloaded and installed the current update, ran the reactivation routine, and now DS works on both my desktop and my laptop. It appears the activation code is associated with the first computer on which I installed DS.
If you have DS installed on more than one Mac make sure they are all updated at the same time.
I created an account just to post this because it was so frustrating.
I got it to work by doing the following:
1. Uninstall DraftSight via AppCleaner (so that all files are absolutely gone).
2. Reinstall with the dmg file.
3. Once it is installed, go to Finder, not any other program, right click to open, and it will ask you to confirm you want to allow this app. Click yes. Then it could activate fine.
My own analysis is that when I first tried to install it , I opened it with another file opener (Path Finder if you are curious), and I got the "unidentified developer" dialog, and I think from that moment, that my computer blocked DraftSight from all outgoing connections as a protective measure or something.
Oh well hope this helps someone!
Yes!! App Cleaner did the job. Thanks Wendy!
Like you I just created an account in this forum to share my surprisingly simple solution, which finally solved the problem for me. I found that out already a few months ago when your entry was not yet posted. I just came back today to also share my solution. Maybe your method could have helped, too, but what did the trick for me was much simpler than that - though it might have some relation to your method in wiping out every trace DraftSight has left on the file system using AppCleaner.
I had all the described issues with the re-appearing activation dialog on every start and non of the described solutions worked for me. This is what finally did the trick (believe it or not!):
I just used a different email address in the activation dialog and - bam - DraftSight immediately returned to normal operation!
I'm lead believe that using a new email address might have somehow re-initiated a really new and fresh activation process, whereas the previous attempts using my previously used email address got DraftSight in sort of an error reading the past activation. But that's just an assumption.
Maybe this helps someone.