To talk to someone in tech support, you would need to contact your VAR. They should provide any tech support you need.
Given that your IM Logs call out a student serial number for SOLIDWORKS you may 1) want to take down the IM LOGS from this forum, and 2) modify the 'Product Selection' list during installation to turn off SOLIDWORKS Electrical. Your error is something specific to connecting to a SOLIDWORKS Electrical SQL server. If you are a student an Electrical SQL server is likely not setup for you so you would just want to turn that module off in your installation so it does not stop the rest from installing.