4 Replies Latest reply on Aug 25, 2017 10:55 AM by David Matula

    SolidWorks help file....help or hinderance?  

    David Matula

      Working on a drawing...and as I have been a big fan of reading what comes up on the screen so you know what your options are even if you don't want them.

      I see a command that stays add view label.   Well this may be something interesting......lets add a label and see that the heck happens...well I get a empty annotation box.  That sucks....what was the name of that darn command...go back to that same view and right click and that command is gone...guess that would be good don't want to label a view more that one time...Go to another view....get the exact wording for that command in the right click box and then go to SolidWorks help.....type in letter for letter...since I have trouble with some letters always putting the L before E or some other version of that cause it sounds better one way or the other...

        One would expect that if you copy the exact spelling for a command that at least that would be the top choice in the help file then maybe some other view label options.  I ended up with the blank annotation because of some kind of file location thing is what I expect....so I expected the help file to show me the command and give me some details on how it works...not seeing a thing.....

       

      How many times have you come across an option or some other command in SolidWorks....and tried to look it up in the help file and end up not getting the info you would expect?

      No wonder I used to call tech support so much and people ask questions here all day long...the help file kind of

       

      thought that maybe the Knowledge base would be of some assistance.....looks like a lot of reports on stuff not working right, and enhancement request....

        • Re: SolidWorks help file....help or hinderance?  
          Jim Steinmeyer

          Most of my experience with the "Help" files tends to show that the person really knows that is going on and expects the reader to have that knowledge too. I find a lot of " using this option SW can do X" but it seldom steps through how to do it.

          • Re: SolidWorks help file....help or hinderance?  
            John Stoltzfus

            Help files for me have been moosh for me, a bunch of incomplete jibberish is some topics, other topics are much better.  There is a difference in comprehension from person to person, a lot of people are quite able to get it, but for me I would much rather bring the question here on the forums or at least check out the Forum Search Returns.. 

             

            You sure made a true statement when you say

             

             

            No wonder I used to call tech support so much and people ask questions here all day long...the help file kind of thought that maybe the Knowledge base would be of some assistance.....looks like a lot of reports on stuff not working right, and enhancement request....

             

            And maybe the forum is the real reason that the Help File and the Knowledge base information sucks, it is much easier having the forum contributors giving the right answer laid out in a way most people understand, then it is to totally revamp the Help File and or the Knowledge Base... 

             

            Even the Forum Search Returns are tough to wade through, but ten times easier then trying to search for something here on the forum....

             

            Just for instance - if you do a search for tips - it'll return all the comments in the forum that say "Thanks for the tip".... etc.

             

            See..

             

            Forum SEARCH RESULTS - Over 160,000 Search Returns - Excel  (10/10/2018)  Updated - Alin Vargatu & Visualize

            • Re: SolidWorks help file....help or hinderance?  
              Steven Mills

              It is generally helpful for basic knowledge. But I keep trying to push more out of programs than most, and it doesn't really help when SW crashes because of it. So yeah, I spend a lot of time on the forums and occasionally ask support directly for the more difficult stuff. Trying to make a indented and detailed BOM para-metrically linked to a model and stable is the reason I used tech support the last time.

              • Re: SolidWorks help file....help or hinderance?  
                David Matula

                another thought....they make the help file so sucky that you can't learn the program without training so your var will get some $$$...

                There are some programs that I learned just by going threw the help files and a few tutorials that where offered.....

                 

                for the 2019 release if they just update the way that the help file works would be a major accomplishment...along with any bug fixes that are found in 2018...it is getting to the point that some of the enhancement request are people wanting an eazy button to get out of having to do work....or to make SolidWorks look and act like their old cad program....