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Failed to obtain a license for Solidworks PDM after Vault Update to 2017 SP0

Question asked by James Vandenberg on Jul 31, 2017
Latest reply on Jul 31, 2017 by James Vandenberg
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We completed an update of our Vault to 2017 SP0 and the PDM Clients in one subnet are getting errors that they fail to obtain a license for SolidWorks PDM Professional. License server machine is down or not responding.  All clients in other subnets are successfully connecting to the license server.  Prior to the weekend the clients in this one subnet were successfully contacting the license server.  The clients are able to ping the license server successfully and the license server is able to ping the client computers.

 

Any suggestions as to what we might look at being the problem?

Failed to obtain a license 1.png

Failed to obtain a license 2.png

Prasad Bhonsule
Prasad Bhonsule Jul 31, 2017 3:39 AM
Correct Answer

Hi Gary, there was a bug in 2017 SP0 with high latency times communicating between the client and the license server. Take a look at this solution in the Knowledge Base: S-072431

 

It also mentions that the issue has been fixed in 2017 SP2

 

Hope this helps.

 

Kind regards

 

Prasad Bhonsule

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