I am writing this open letter in pure frustration and a feeling of helplessness.
I will be placing a text copy on the SW {SolidWorks} forum, sending a copy to my VAR. and a copy the my client. I will also place a copy on SWgeek forum
Before anyone makes the statement that I should have backup my work before installing Solidworks 2009 SP00 and SP01, allow me to concede the point and I assure you it will not happen again. My only defense is that the crossover from 2007 to 2008 went with very few problems, so I thought......or did not think which ever you wish.
I have passed on some of the problems I had to my VAR (MeCad Systems) and to the credit of the support personal they admitted not being able to solve the problem and sent them to SolidWorks". All that came back was it's a software problem, and sorry for the difficulty.
However some of the staff of MeCad stated that they had no problems with other SW customers, making me feel like I was the problem. The following are the returns from SW:
Hey Doug, Here is the reply I got from solidWorks. Dear Janis, Your SR 1-1055863691 (VAR SR# ) has been updated. For details, review under the Comments area of My SR's (Service Request) on the portal. When you save the part template after you created it, then it gives alot of errors. It worked fine in SW 2008. Hello Janis, Thank you for contacting technical support. This is a know issue which has been reported to our development team with the SPR below: SPR #462357: Fail to find feature reference in part template with error 'Some filleted items are no longer in the model.' when using the template DUP OF Features within part template (template created/saved in SolidWorks 2009) lose their references. I have attached this SPR to the service request so you will be notified when it has been fixed. I am sorry for this inconvenience but be sure this SPR is under investigation. Unfortunately, the only way is currently not to save it as prtdot but keep is as a part and use save as for each new document. Another Work around it to use the template in the 2008 Version (If they had a backup) because the problem appear only on 2009 document version. I am going to mark this Service Request as 'closed'. If you have any objections, please let me know. Keep in mind that the Software Performance Report (SPR) mentioned above will remain open while the development team works on the issue. You may track the progress of your Service Requests and SPRs in the "My Support" section of the Customer Portal. You will also receive a survey request by email at the end of the month (maximum of 1 per month) asking you for feedback regarding your overall experience with one of your Service Requests. The feedback provided in the surveys helps us make process, system, and policy changes for improving technical support for delivering high quality service. Your participation in this survey would be much appreciated and your feedback highly valued. Best Regards, ________________________________________ Jérôme MARGET Technical Support Engineer Dassault Systèmes | www.3ds.com Visit us at: www.solidworks.com Dassault Systèmes SolidWorks Corp.- 300 Baker Avenue - CONCORD, MA 01742, USA PLEASE DO NOT REPLY TO THIS EMAIL. PLEASE ADD A WEBUPDATE TO THE SERVICE REQUEST. PLEASE WRITE A NEW SERVICE REQUEST BEFORE CALLING TECHNICAL SUPPORT.
Hey doug This is what solidworks replied to me. Hi Janis, This crash is a software fault rather than a corrupt model. I have tested this in SW2009 SP2 (an early build) and the crash no longer occurs - the problem is fixed in that service pack. Obviously this doesn't help the customer get their work out now - but unfortunately I haven't been able to find a workaround. SP2 Early visibility version is scheduled for soon, so maybe the customer should update to that version. Kind regards, Nick
I was on the SW forum where I stated some of the problems as well and there fond many who where having the same and more. Right now I do not know which way to turn.
If I start talking about the problems ...... hell I don't now where to start. The thing that has led to this letter, happen just a short while ago. I opened a drawing that I had done (opened alright) selected a drawing sheet and a drawing view, flat pattern, right click to open the part. While in the part I did a save-as to save the flat pattern to DXF and then closed the prt saving as it closed. Back at the drawing the dimension disconnected, bend lines move off. So I closed the file without saving, and reopened it, to find that things where still messed up. Assemblies breaking down, templates that cost days of work some times week to setup, not usable and it just keeps going on.
There is no pleasure in starting a design or just doing any work with SW. Because there are so many links I have no idea which file are 2009 which are 2008. I can go back and am not able to move forward with fear and never knowing if things will stay together.
I am running out of time and fully expect my client to tell me to ........ it is costing him money and in the end it's going to cost me. I don't know what to say to them anymore, they must be starting to feel I am just ... just what, I don't know what they think but it can't be good.
Please SW ......... what do I want to say .... Many thing some will not be helpful but I need to be able to work as I did in SW2008 please HELP
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Sorry form the bad grammer and spelling