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Alpha render shows Black background when uploading to website product page

Question asked by Chris Cunningham on Jun 29, 2017
Latest reply on Jul 19, 2017 by Chris Cunningham

When I render out an alpha image (at 1920x1080  .png) a ghost black background is added when uploading to product page. Did I accidentally click a button I shouldn't of? I tried uploading to product page on a couple different computers. I also uploaded to facebook for a post and had the same results.

 

Autostacker visualize black transparency.JPG

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