I had to call my VAR and they gave me my serial number.
Good suggestion to contact your VAR; always the fastest approach.
Wojciech, to confirm, are you on active Subscription with your SW CAD products? And are you clicking the 'Register My Products' link of your SW Customer Portal to properly register your SW CAD serial number?
Try following these steps:
If yes to both my questions above, then calling your VAR would be the only other option I can think of.
We've already mapped all eligible global users' SW CAD serial numbers with their matching complimentary Visualize Standard serial number.
yes we are on active subscription as per the image shown. I did call our VAR a while ago when I had a go at registering product in my portal etc. and what they said was that, because we have server floating licences apparently we would have to upgrade our licence server to 2017 version - which I don't have option to do that and our admin will only upgrade together with SW uprgade - not sure when that would happen.
But I might try again with our VAR - it's not anything major, just wanted to install it and have a look.
ps> Brian, the problem is that even if a follow all instructions to add product I do not get the option 'with visualize'
If you want to keep using SolidWorks 2016 and therefore Visualize 2016 then the serial key you enter when Visualize 2016 starts is the same key as your SNL serial key- it acts like a standalone license which can be activated the same number of times as how many seats on your SNL. It does however use the licensing method from the product Visualize took over- Bunkspeed, so if you have licensing issues your VAR has to escalate to SolidWorks for their help.
With 2017 you get the benefit of networked licenses and the floating mechanism and can use Visualize 2017 with SW 2016. This is what I would do. Upgrade the license manager to 2017 only and reactivate (a 15 min job), but keep SolidWorks on 2016
Install only Visualize 2017 and it will take on the floating license to the server.
When you are ready upgrade SW to 2017.
I think due to the Standard license, you're not seeing the "with SOLIDWORKS Visualize" option and hence not able to get the serial number. So best would be to work with your VAR and get the serial number with their help.
that's the thing, we have total of 10premium licences on server and 4standard ones.
they obviously switch depending on what add-ins are users having.
ehh will have to try it again when we will get a bit quieter.