1 Reply Latest reply on May 18, 2017 12:13 AM by Tim Rosendal Halvorsen

    Cannot get Solidworks license over vpn.

    Abraham Seruwagi

      Hi,

      I have a user who can no longer access our solidworks server to get a license. A few days ago he got an error message that said "Could not get information from the server". We restarted his machine and the server but he still got the same message. We have Solidworks Standard and Professional licenses available.

      I have checked the port is open 25734, The firewall is disabled on this server and other internal users can access the licenses.

      He is not on our network and uses vpn to connect to the network. Once connected he can access the share we have on the server but cannot get solidworks to work.

      He now gets the message below.

       

      Could not obtain a license for SOLIDWORKS Standard  Server node is down or not responding (-96,491,0)

       

      Thanks Abraham

        • Re: Cannot get Solidworks license over vpn.
          Tim Rosendal Halvorsen

          Hi Abraham,

           

          This is most likely caused by latency between the two machines.

          See this solution from SOLIDWORKS: S-072431

           

          Basically, ping the license server from client.

          If ping time exceed 100ms, then you need to fix a setting in registry.

          Here you should have (or else create):

          HKEY_CURRENT_USER\SOFTWARE\FLEXlm License Manager

          In that, edit or create FLEXLM_TIMEOUT string, with value of 1000000

           

          More info if you search/find mentioned solution in knowledge base.