23 Replies Latest reply on Jan 17, 2018 11:19 AM by Doug Foote

    DraftSight 2017 crashing on launch

    Ron Flynn

      I have installed DraftSight 2017 and it keeps crashing on launching. I get:

      DraftSight Alert. Any suggestions?

       

        • Re: DraftSight 2017 crashing on launch
          Bob Van Dick

          Ron,

           

          I believe there was a hotfix regarding Draft Sight awhile back.  Did you install that?

           

          Bob

          • Re: DraftSight 2017 crashing on launch
            Ron Flynn

            I don't believe the hotfix is required for 2017. I have successfully upgraded 20 other clients so I'm not sure why this one keeps crashing. I uninstalled and re-installed and still the same DraftSight Alert message.

            • Re: DraftSight 2017 crashing on launch
              Rick McDonald

              Draftsight  2017 (sp0) REQUIRES the hotfix.

              Draftsight 2017 SP1 Includes the hot fix so it is not needed.

              What version did you install? If it was 2017 sp0, I suggest you download and install the 2017 SP1 version and try again.

              I ran 2016 for a few months without noticeable issues without the Hot Fix - then I did something and it crashed, That's when I discovered the hotfix and installed it and it solved my problem (don't remember what the problem was), Then I had other issues with my printer and decided to update to 2017 sp1 (which had then just come out) and now am running fine.

              A co-worker was running 2016 and last week hit a weird problem where his 2D file views in Windows Explorer were no longer showing up and he installed the 2017 sp1 and it fixed that (may have not been related to the hotfix - probably some other glitch) - but he did a full uninstall and reinstall and it corrected his view problem.

              • Re: DraftSight 2017 crashing on launch
                Denis Denis

                Hello,

                Even in my company we have the same problem on a user's pc, the error message is the same.

                We tried a bit of everything, reinstalled the program, changed version, launched hotfix, modified the registry but nothing, always the same identical error and, in some cases, even locks on the activation request.

                 

                Sometimes a crash report came out (which in turn crashed without making me read anything), I managed to retrieve it in the dassault folder:

                ____#######____#######____#######____#######____#######

                ____#######____#######____#######____#######____#######

                 

                Document_2

                 

                 

                File Name : NONAME_0

                File Path : C:/Program Files/Dassault Systemes/DraftSight/bin/NONAME_0.dwg

                File Extension : dwg

                File Version: R27 (2013) release [31]

                File SavedByVersion:  [0]

                File Size : 0 MB

                Was Active : True

                History :

                _DOCINIT

                42

                -1

                0

                -1

                0

                 

                 

                 

                 

                C:\Users\avita01\AppData\Roaming\DraftSight\12.1.2\Template\standard.dwt

                 

                 

                _MAINSELECT

                -2.4887,7.2062,0.0000

                ^C

                 

                 

                _OPEN

                 

                 

                 

                 

                ____#######____#######____#######____#######____#######

                ____#######____#######____#######____#######____#######

                 

                 

                gl_info

                 

                 

                OpenGL Information:

                Vendor - Intel

                Renderer - Intel(R) HD Graphics 520

                Version - 4.4.0 - Build 21.20.16.4627

                Max texture size - 16384

                Max view size - 16384 x 16384

                Max vertices/indices - 1048576/1048576

                 

                 

                Display monitors count - 1

                Primary display monitor resolution - 1920 x 1080

                Virtual screen resolution - 1920 x 1080

                 

                 

                OpenGL ICD:

                Failed to retrieve ICD.

                 

                 

                DriverIssues:

                Black=0

                NoXOR=0

                BackB=0

                Intel=0

                IAtom=0

                IMonoTex=0

                IMaxFloat=0

                 

                 

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                ____#######____#######____#######____#######____#######

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                ____#######____#######____#######____#######____#######

                 

                 

                win_info

                 

                 

                 

                 

                Name : Microsoft Windows 10 Pro

                Version : 10.0.15063

                OSArchitecture : 64-bit

                CSDVersion : NULL

                CodeSet : 1252

                FreePhysicalMemory : 4.38001 GB

                FreeVirtualMemory : 5.22063 GB

                LastBootUpTime : 20170516160939.485559+120

                LocalDateTime : 20170516163020.760000+120

                Locale : 0409

                TotalVirtualMemorySize : 9.1357 GB

                TotalVisibleMemorySize : 7.8857 GB

                 

                 

                 

                 

                ____#######____#######____#######____#######____#######

                ____#######____#######____#######____#######____#######

                 

                • Re: DraftSight 2017 crashing on launch
                  Dusan Ryu

                  I had the same problem too.

                  I'm using 2017 sp2.

                   

                  I suggest changing the drawing file location in the 'Option' menu.

                   

                  I solved it that way.

                    • Re: DraftSight 2017 crashing on launch
                      Rick McDonald

                      Please confirm that this is the location that you changed.

                      Were you using the default location (this is what came up on mine) when you had problems and now you changed to a different location and it is fixed?

                      What location did you change it to - just another valid location on your drive?

                      I don't have the problem on my computer (here or at home) but I am also still on SP1 and have been waiting for this bug to be fixed or a valid workaround.

                      Sounds like you found a work around - I just want to see it is stable before I upgrade.

                        • Re: DraftSight 2017 crashing on launch
                          Dusan Ryu

                          I don't remember exact path before used.

                          I was using default location when I have problem. Maybe it was that location you wrote.

                          I changed to 'c:\work\drawing\'(my work directory)

                          and trouble is gone.

                            • Re: DraftSight 2017 crashing on launch
                              Jeff Rensing

                              I am having the same issue.  Draftsight always crashes on start up and  I cannot access the options menu because of this.  If this the issue is there a file I can edit or should I just create the directory in the computer if this is the default?

                                • Re: DraftSight 2017 crashing on launch
                                  Rick McDonald

                                  Jeff,

                                  A few things to do and try:

                                  I is looking like (from previous posts) it may be some administrator rights settings that are the major cause.

                                  First try changing the settings for The Draftsight.exe file:

                                  Right click on the launching icon on your desktop or start menu - look in the "Start In" field for the location of the Draftsight.exe file.

                                  Open Windows Explorer and go to that location (Probably "C:\Program Files\Dassault Systemes\DraftSight\bin\").

                                  Find the Draftsight.exe file  and RIGHT CLICK" on it.

                                  Select Properties from the pull down list.

                                  In the box that opens, select the "Compatibility" tab.

                                  near the bottom - check the box for "Run ...as administrator"

                                  Click OK

                                  _______________________________________

                                  If you can not get to this box it may be that you do not have administrator rights to this location.

                                  If you can not access the directory then you may have your settings to hide hidden folders.

                                  Click on the Windows Explorer Tools menu item, Then in the Folder Options select the View tab and scroll down and select the "Show hidden Files, folders or drives"

                                  Then OK and try the above changes for the Draftsight Administrator rights settings above.

                                  If you can not get to these screens and you are on a company computer or network setup - you may not have administrator privileges and you should get someone from your IT group to set this up for you.

                                  Let us know if this does or doesn't work for you. 

                                    • Re: DraftSight 2017 crashing on launch
                                      Martial Baechler

                                      I tried this, but without success. I already have full powers being IT Manager.

                                      • Re: DraftSight 2017 crashing on launch
                                        Jeff Rensing

                                        Still having the same issues.  We are having our IT people look into this but they have not found a solution yet. I also have full Administrator rights on the computer

                                          • Re: DraftSight 2017 crashing on launch
                                            Rick McDonald

                                            Have you seen Jackie Yips reply at 4:42pm on Thursday 6/29 on the related thread draftsight 2017 activation

                                            This may help.

                                              • Re: DraftSight 2017 crashing on launch
                                                Rick McDonald

                                                It looks like things are improving (Hopefully fixed).

                                                I have been communicating with some the of the Draftsight R&D team, sending them information on my systems and the failed attempts to register.  They have been making improvements on the server to better handle the busy traffic on it.

                                                I was told (Friday) to completely uninstall Draftsight and then reinstall.

                                                (I am using the free version).

                                                I tried this last night on my home computer and after re-installing I was able to activate with no problems. I also realized the new Draftsight 2018 SP0 was released and I downloaded and installed it with no issues.

                                                I then - this morning - did the same on my work computer (which would also not allow me to register).  It also worked fine (un-installed and then reinstalled (same version 2017 SP3).  After that was successful, I upgraded it to Draftsight 2018 SP0 with no issues.

                                                 

                                                It told me in the last dialog box at the end of the activation process complete the activation using the activation link contained in the email (sent to my activation email address) but I never got an email and it immediately opened - I was activated.

                                                Same thing happened on my work computer.

                                                 

                                                Everyone that was having problems should give this (un-install and re-install) a try and see if this fixes the problem.

                                                I am going to copy this information to some of the other posts of the Draftsight activation problems so there will be some user feedback to see if it has fully fixed the activation problem.

                                                 

                                                Also posted a copy of this message on the following sites:

                                                draftsight 2017 activation

                                  • Re: DraftSight 2017 crashing on launch
                                    Vishnu Vardhan

                                    I tried upgrading the graphic drivers and worked fine in the first shot.

                                    • Re: DraftSight 2017 crashing on launch
                                      Doug Foote

                                      Uncertain if anyone is still having this issue but I have found a consistent fix.   I have done all the mentioned changes and only a very small percentage of Draftsight installs work afterwards.  However, this one fix, works 100% of the time thus far.

                                       

                                      Cause: Shared Resources.  If any DWG,DXF or even a DWF viewer is installed on the PC Prior to installing Draftsight, the crashes will occur.

                                      Fix:

                                      1) Remove all viewers of DWG, DXF and DWF viewers

                                      2) Verify Draftsight works.   If it does NOT work, Remove all "Design Suite" Installations of AutoDesk Products.  The design suites incorporate the viewing resources directly.

                                      3) Reinstall the viewers if needed.   Once Draftsight opens and has registered the resource only then can it be shared.

                                       

                                      Good Luck!