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Failed to get information about image

Question asked by Amos Avery on Apr 20, 2017
Latest reply on Apr 21, 2017 by Amos Avery

We have a satellite office in Europe that has trouble administrating PDM Professional at our local office in the US.  When they try to export the vault or save an edited datacard, they get an error message "Failed to get information about image 'image.bmp'.  Please make sure that this image exists and Archive server is running."  The image in question is a small graphic on the datacard.  They have a local Archive server (and it is running).  We have tried various things to resolve the issue but none are consistently successful.  Any suggestions?