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Trouble opening .stp and .step files using eDrawings Viewer 2017

Question asked by Charlene Lipchen on Apr 11, 2017
Latest reply on Mar 18, 2019 by Alexander Schybergson



I am trying to open an .stp file, and a .step file, using eDrawings Viewer 2017.


When I attempt to open either file, I get the error message "error reading file".


My OS is Windows 10.


Any suggestions?  Thanks!


(Apologies, I am not able to post the files on this forum.  I know that others have been able to open these files, so I don't believe the files are corrupt).