Hi Sir,
I got the below error when launching backup settings and I was not able to setup a schedule.
Can I uninstall and reinstall the archive server to resolve the problem? If I do that will I still be able to see the existing vaults after re-installation?
Please advise.
Sorry to say this but I am expecting some help not your kind of reply if you know what I meant.
sorry if you misunderstood me what i mean is that PDM is where your all files are embedded so uninstalling it will screw everything, and to tell you no one here will give advised to what you step to take to fix your problem because in the end if your files are screwed you will blame them. To tell you the truth PDM is like a specialty that is why company that uses PDM has a PDM administrator and this PDM administrator also needs much more specialize person to resolve issues that they can not fix at there current experience.
So i'm just saying that no one will help you from here at your current issues the only one that can help you is your VAR, and i'm sure everyone will tell you that contact your VAR. It is just that i'm the fist one to tell you.
Yeah, I'm with Jaja on this. I would contact your VAR as there may be something else going on causing this. I've never seen this error before in all my years of working with this tool. There are several SPRs related to this error message and they aren't limited to PDM Professional.
I also see that you're running this on a Dell Precision workstation. Is that your production server?
Lastly, reinstalling software doesn't always fix problems if the root of the problem is sitting below the software layer. Maybe it's in the OS or Windows Permissions to where you're trying to save the backup. Who knows but your VAR should be able to get to the bottom of it.
if your not familiar with PDM then please contact your VAR before screwing everything