SOLIDWORKS Bug Priorities survey
Mar 6, 2017 1:14 PM
Mar 6, 2017 1:14 PM
-
-
-
Re: SOLIDWORKS Bug Priorities survey
hmmm, it's just me?.. ..were the bugs on that PRT/ASM list really something of importance...?
seriously?.. was there anything there which I personally felt was that important??... NO... nothing was there which I felt was all that important!
There are MORE important CRASH/MEMORY problems which have been occuring since 2008.. are MUCH MORE IMPORTANT!
Many crashes do NOT generate error reposts... and, the error reports which do get sent... THEY NEVER GET FIXED!
(shaking my head)
-
Re: SOLIDWORKS Bug Priorities survey
Matthew Lorono
Mar 6, 2017 6:41 PM
Paul, crash bugs are often reported and processed directly to SOLIDWORKS. For other situations where you mention that the bugs don't get reported, you should still be able to see their details your SOLIDWORKS RX tool. If the crashes are repeatable, you can also capture with the RX tool to report them via your reseller. Crash bugs are important and get top priority already. This survey is about comparing the importance of things not working correctly. These bugs described in the survey are indeed the top non-crash bugs that have been reported by customers. Besides that, it would have been very difficult to describe very specific crash bugs in general terms that people can understand and to which they could assign an impact. I hope you understand the purpose of this survey is not to undermine the on-going efforts to address crash bugs.
-
Re: SOLIDWORKS Bug Priorities survey
"undermine"... who/what/where??
For the users,.. LOW priority minor bugs do NOT impact us in a Major way.. honestly,.. they don't.
or maybe,.. the survey could help fix minor things,.. which help make a presentation look better when SW Corp or a VAR are demoing SolidWorks to pitch/sell?
..just thinking out loud.....
I want REAL problems to get fixed.... sorry man,.. this is minor stuff.
-
Re: SOLIDWORKS Bug Priorities survey
Matthew Lorono
Mar 6, 2017 9:10 PM
What's minor to some is important to others. This is why we need to continuously seek out input from the customer base regarding all aspects of reported issues. Everyone has a different perspective based on their needs.
-
Re: SOLIDWORKS Bug Priorities survey
...nice. that the little stuff gets attention.... I'm looking forward to the MAJOR ISSUES by YOU GUYS!
Thanks!
-
-
-
Re: SOLIDWORKS Bug Priorities survey
The RX tool does not seems to get ALL of the crashes SW has.
Not only that, often the error instructing the user something is wrong and to force close SW doesn't get recognized as a crash because we are told to shut it down by SW.
RX tool has issue Matty.
-
-
-
Re: SOLIDWORKS Bug Priorities survey
used the link to fill out the survey,
Many things that were asked about I don't use - should have had a "don't use this feature" as another option - I didn't select anything in these cases - I use Excel 2003 so can't do any design tables ...
First part about reporting to VAR should have had a "can't - I'm off subscription" .
-
Re: SOLIDWORKS Bug Priorities survey
Matthew Lorono
Mar 6, 2017 6:43 PM
Rick, off subscription is an option on the reasons for not reporting a bug in the past two years.
-
-
Re: SOLIDWORKS Bug Priorities survey
Sorry to be so blunt, but why there is not a single question about simulation?
IMHO the state of the package is quite a mess and it is in need of attention from DS QA.
As a remainder results get lost occasionally, hard crashes on exit, sometimes the file is not saved, I tried to do thermal with multiple configurations and I gave up as I started to lose pieces of simulation, not knowing anymore what was updated and not.
Solidworks 2015 SP5 (and no will to take the risk to update)
-
Re: SOLIDWORKS Bug Priorities survey
Hi Matthew,
I was hoping for a better survey than that!
None of the bugs mentioned here in the forum, that really screw a user's days up, are mentioned!!
Task scheduler fails to work in every release.
Solidworks crashes out more times than a banger race car!
Look at document information in workgroup and there is a warning about Solidworks wanting to send an email, then crashes out.
Look at document information in workgroup and there is a warning about office not installed correctly, then crashes out.
Both of these warning disappear if Solidworks is restarted. no pattern just random.
setting Referenced Documents, brings Solidworks 2017 to a stand still, why?
I do send these off btw, every day.
Why are these not in the survey?
Is this a publicity stunt to show that we, the users, don't see many bugs in Solidworks because this survey shows this??
The survey should have also asked:-
"Are you happy with the speed that the bugs are being fixed?"
I bet everyone's answer would be a loud "NO"
Regards
Pete
-
Re: SOLIDWORKS Bug Priorities survey
Matthew Lorono
Mar 7, 2017 8:54 AM
In a manner of speaking, this was addressed at SOLIDWORKS World 2017 during the sessions about how SOLIDWORKS is addressing overall quality concerns. There is more effort being placed on quality and reliability now. This effort is being made exactly because customers are asking to focus on these right now. This survey is not meant to kick-start anything or limit focus to anything. It's taking a pulse regarding specific areas. Of course, these specific areas are not the only focus of our efforts.
-
-
