9 Replies Latest reply on Feb 20, 2017 3:51 PM by Aaron Godwin

Datacard not displaying

Aaron Godwin Feb 20, 2017 2:37 PM

I have a datacard set for pdf files and it's not showing up when I select one of the files. I have the card set to a folder and the files all that folder, or subfolder. The files didn't have an issue last week, but now I can't see the datacards. Has anyone seen this? And do you have a solution?

Thanks in advance,

Aaron

Re: Datacard not displaying

Jim Sculley Feb 20, 2017 2:43 PM (in response to Aaron Godwin)

Dos it show up when you right click on the file and select Properties?
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- Re: Datacard not displaying
  
  Aaron Godwin Feb 20, 2017 2:46 PM (in response to Jim Sculley)
  
  No, not even then
  
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Re: Datacard not displaying

Richard Bremmer Feb 20, 2017 3:13 PM (in response to Aaron Godwin)

When you open the card in the card editor, it stil has the extension pdf?
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- Re: Datacard not displaying
  
  Aaron Godwin Feb 20, 2017 3:23 PM (in response to Richard Bremmer)
  
  Yes it does, it has pdf,docx,xlsx
  
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  - Re: Datacard not displaying
    
    Jim Sculley Feb 20, 2017 3:29 PM (in response to Aaron Godwin)
    
    Just to be sure, in the card editor window, the file extensions should be separated by a semi-colon, not a comma. They will show up in the admin options tree separated by a comma.
    
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    - Re: Datacard not displaying
      
      Aaron Godwin Feb 20, 2017 3:34 PM (in response to Jim Sculley)
      
      ok, let me try that
      
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    - Re: Datacard not displaying
      
      Aaron Godwin Feb 20, 2017 3:36 PM (in response to Jim Sculley)
      
      That looks like it worked!
      
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      - Re: Datacard not displaying
        
        Jim Sculley Feb 20, 2017 3:39 PM (in response to Aaron Godwin)
        
        There are places in the EPDM admin settings where commas are used as separators, and other places where semicolons are used. I've learned to never attempt to guess which is correct. I always go to the same setting of something I know works and check there.
        
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        Re: Datacard not displaying
        
        Aaron Godwin Feb 20, 2017 3:51 PM (in response to Jim Sculley)
        
        That seems like the best way to go. Or maybe they could just help us out and pick one or the other.
        
        Thanks for all the help
        
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