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SWX09 upgrade from SP0 to SP1 fails

Question asked by Joseph Gasper on Dec 2, 2008
Latest reply on Dec 2, 2008 by 1-AM6B7F
When I attempt to upgrade my SWX09 SP0 installation to SP1, it constantly fails. The log file contains the following messages:

SW MSG: WIDll_ConfigureAPIHelp: failed running command : /R /N /Namespace:SolidWorks.Interop.sldworks /Description:"SolidWorks API Help" /Collection:COL_SolidWorks.Interop.sldworks.HxC 2

MSI (s) (64:F0) [17:37:59:565]: Note: 1: 1708
MSI (s) (64:F0) [17:37:59:565]: Product: SolidWorks 2009 SP01 -- Installation operation failed.

I am unclear on how to proceed with the upgrade, if at all.