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spacepilot pro not working with solidworks 2017

Question asked by Thomas Calano on Jan 5, 2017
Latest reply on May 30, 2018 by Fraser Port

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I've got a fresh install of 2017 SP 1.0 and the latest drivers for the space pilot pro and it doesn't work. The device works in all of its demo modes and training modes but not in the solidworks 2017 program.

I've uninstalled and reinstalled the driver. I've unplugged from one USB port and connected to another USB port. I've stopped the driver and then restarted the driver to no avail.

We just upgrade from Solidworks 2012 and it was working fine on this same machine with that version of the software.

Any help would be appreciated.

Thx.

Gencor

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16 Replies

Jeff Holliday Jan 5, 2017 11:15 AM
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Let's start with the basics. Verify that the addin is checked "on" in tools/addins.

If that is selected, verify that you have the latest driver installed from 3D Connexion.

If all else fails, do not be afraid to contact 3D Connexion support. I have found them to be very user-friendly and responsive.
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- Thomas Calano @ Jeff Holliday on Jan 5, 2017 11:48 AM
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  Thank you Jeff.
  
  Yes, I've done these actions already.
  
  Regards...tc
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  - Rick McDonald @ Thomas Calano on Jan 6, 2017 12:36 AM
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    I also have a space pilot pro and have had this no response problem occasionally (using 2014 & 2015).
    What seems to work for me is to unplug the space pilot pro and and then do a full power down of the computer and then restart - Space Pilot Pro still unplugged.
    after it has re-booted, I plug the Space Pilot back in and let it reload the drivers.
    I also found that some newer drivers do not always show up on the 3D Connexion website, you have to look around a little and find not only the driver itself but there are applications for setting the buttons ... (I think it is 2 separate applications) - I am using a Space Mouse on the computer I am on right now and this is the application for that - but may be the same or similar for the Space Pilot Pro (its been a while since I had to do this).
    When you click on the "settings" icon it opens one similar to this one:
    I don't know if it is a separate application that is linked of part of the same one.
    Hope these things help.
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    - Thomas Calano @ Rick McDonald on Apr 12, 2017 3:41 PM
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      The issue was more deeply rooted in the computer hardware than anyone could have known.
      I was also having other issues with the software and the computer itself.
      The IT depart. switched out my box with a newly imaged machine and everything is working fine.
      Sometimes there are gremlins in the hardware. My guess there was a conflict with the ports and the hardware. Sometimes the headphones would work and sometimes not...
      
      Thanks for the answers to try and help me out. Thank you!!
      
      Tom Calano
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      - Rick McDonald @ Thomas Calano on Apr 14, 2017 1:31 PM
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        Thomas,
        you should mark your last response as "Correct Answer" since it was the solution and it will let others see that your problem is solved and they are more apt to look at it to find the solution if they have the same problem.
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    - 波李 @ Rick McDonald on Apr 17, 2017 8:03 AM
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      这个软件从哪里下载啊？
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      - Andreas Rhomberg @ 波李 on Apr 17, 2017 10:53 AM
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        Try this link.
        
        3Dconnexion : Drivers
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- Thomas Calano @ Jeff Holliday on Apr 12, 2017 3:40 PM
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  The issue was more deeply rooted in the computer hardware than anyone could have known.
  I was also having other issues with the software and the computer itself.
  The IT depart. switched out my box with a newly imaged machine and everything is working fine.
  Sometimes there are gremlins in the hardware. My guess there was a conflict with the ports and the hardware. Sometimes the headphones would work and sometimes not...
  
  Thanks for the answers to try and help me out. Thank you!!
  
  Tom Calano
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Danute Petrova-Nikolova Jan 6, 2017 12:27 PM
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Depends how old is your SpacePilot Pro model. I had issues in the past with very old model, its drivers wasn't supported from newer version of SolidWorks. I just downloaded the most up to date driver for the newer model and it worked, but there was a warning that "they don't guarantee work of this driver with older model".
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- Thomas Calano @ Danute Petrova-Nikolova on Apr 12, 2017 3:41 PM
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  The issue was more deeply rooted in the computer hardware than anyone could have known.
  I was also having other issues with the software and the computer itself.
  The IT depart. switched out my box with a newly imaged machine and everything is working fine.
  Sometimes there are gremlins in the hardware. My guess there was a conflict with the ports and the hardware. Sometimes the headphones would work and sometimes not...
  
  Thanks for the answers to try and help me out. Thank you!!
  
  Tom Calano
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Thomas Calano Apr 12, 2017 3:38 PM
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The issue was more deeply rooted in the computer hardware than anyone could have known.
I was also having other issues with the software and the computer itself.
The IT depart. switched out my box with a newly imaged machine and everything is working fine.
Sometimes there are gremlins in the hardware. My guess there was a conflict with the ports and the hardware. Sometimes the headphones would work and sometimes not...

Thanks for the answers from everyone who contributed to try to help me. Thank you!!

Tom Calano
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- S. Casale @ Thomas Calano on Apr 17, 2017 4:20 PM
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  The best correct answer:
  If defenestration doesn't work.
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Andreas Rhomberg Apr 14, 2017 1:39 PM
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My Space Pilot used to go non-responsive from time to time. Most of the time unplugging the USB and plugging in to a different Port fixed it.
sometimes I had to stop/ start the Driver.
Have not had this on my new Machine, about a month on 2017 SP02 / SP03EV
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- Rick McDonald @ Andreas Rhomberg on Apr 14, 2017 1:57 PM
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  I used to have that problem and did the same things to get it going again.
  Then I checked for the latest driver (mine was a year or so old) and installed it and have not have a problem since - maybe 3 or 4 months.
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Benjamin Freeman Jul 20, 2017 7:23 AM
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For anyone who is having similar issues, everytime I restart my computer my 3d connexion space navigator stops working with SolidWorks and I have to stop the driver, then start the driver as administrator.
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- Fraser Port @ Benjamin Freeman on May 30, 2018 7:37 PM
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  Had the same issue after upgrading to 2018. Thanks for that tip of starting the driver as admin. Nothing else worked before that.
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spacepilot pro not working with solidworks 2017

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