EPDM server in USA can't be connected from India. what could be problem?

Hi!

From the top of my head:

Are all servers and clients the same version? Are the licenses on the server activated for this version?

Is the client PDM Standard version, and server Professional?

Can you ping servers?

Telnet through license server ports? 25734 (and 25735 with firewall active)

Connect with IP instead of name?

Good luck.

Martin

Hello Daulat,

Are you using 2017? Can you check to see what the latency is?

Check the Knowledge Base - you may have encountered SPR 996388.

Regards, Joy

After an upgrade to PDM 2017, we ran into an issue with German and Chinese users accessing the vault here in the US too. It turns out that there is a timeout issue for the login connection (to the SNL server). It is not an issue to the vault server.

If you are able to ping the server from the location in India, and it is successful, if the time is longer than 100ms, the login will not finish and will give those errors.

This is a known issue and an SPR has been assigned (SPR # 996388).

Here is a workaround until that is fixed:

Use the following workaround on all 2017 computers that have a latency to the SNL server that is higher than 100ms:

Start the Registry Editor by clicking ‘Start’ and in the search box, type ‘regedit’.

Select ‘regedit.exe’.

Browse to ‘HKEY_CURRENT_USER\Software’.

Right-click ‘Software’ and select ‘New’ > ‘Key’. Name the key ‘FLEXlm License Manager’. If the key already exist, step into the key.

Right-click ‘FLEXlm License Manager’ and select ‘New’ > ‘String Value’. Name the value ‘FLEXLM_TIMEOUT’.

Double-click the ‘FLEXLM_TIMEOUT’ value and set the value data to ‘1000000’.

Hello Daulat,

Did you get any solution ? We are also facing same problem even after trying Victor's workaround

Thanks,

Shree