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EPDM server in USA can't be connected from India. what could be problem?

Question asked by Daulat Shelke on Jan 3, 2017
Latest reply on Nov 9, 2017 by Shreepad Gokhale

Hi.. We are connecting through Sophos VPN & trying to access EPDM server in USA from India (they have solidworks pdm professional). we are able to connect to VPN. but not able to connect to EPDM vault.

shows error message: "Falied to obtain a license for SOLIDWORKS PDM using automatic Login. Would you like to login automatically?"

clicking "YES" gives below error:

We tried all possible solutions, but no success. (including disabling firewall etc) what could be problem? please suggest as early as possible, as we are stuck for many days.

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