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EPDM server in USA can't be connected from India. what could be problem?

Question asked by Daulat Shelke on Jan 3, 2017
Latest reply on Nov 9, 2017 by Shreepad Gokhale

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Hi.. We are connecting through Sophos VPN & trying to access EPDM server in USA from India (they have solidworks pdm professional). we are able to connect to VPN. but not able to connect to EPDM vault.

shows error message: "Falied to obtain a license for SOLIDWORKS PDM using automatic Login. Would you like to login automatically?"

clicking "YES" gives below error:

We tried all possible solutions, but no success. (including disabling firewall etc) what could be problem? please suggest as early as possible, as we are stuck for many days.

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Martin Solem Jan 3, 2017 8:20 AM
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Hi!
From the top of my head:
Are all servers and clients the same version? Are the licenses on the server activated for this version?
Is the client PDM Standard version, and server Professional?
Can you ping servers?
Telnet through license server ports? 25734 (and 25735 with firewall active)
Connect with IP instead of name?

Good luck.
Martin
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- Daulat Shelke @ Martin Solem on Jan 3, 2017 9:45 AM
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  Thanks Martin for your Prompt answer!
  I am checking for all these possibilities.
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Joy Garon Jan 3, 2017 8:54 AM
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Hello Daulat,

Are you using 2017? Can you check to see what the latency is?
Check the Knowledge Base - you may have encountered SPR 996388.

Regards, Joy
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- PDM_License_Fail.jpg343.4 KB
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Victor Frauenfeld Jan 3, 2017 8:54 AM
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After an upgrade to PDM 2017, we ran into an issue with German and Chinese users accessing the vault here in the US too. It turns out that there is a timeout issue for the login connection (to the SNL server). It is not an issue to the vault server.

If you are able to ping the server from the location in India, and it is successful, if the time is longer than 100ms, the login will not finish and will give those errors.
This is a known issue and an SPR has been assigned (SPR # 996388).

Here is a workaround until that is fixed:
Use the following workaround on all 2017 computers that have a latency to the SNL server that is higher than 100ms:

Start the Registry Editor by clicking ‘Start’ and in the search box, type ‘regedit’.
Select ‘regedit.exe’.
Browse to ‘HKEY_CURRENT_USER\Software’.
Right-click ‘Software’ and select ‘New’ > ‘Key’. Name the key ‘FLEXlm License Manager’. If the key already exist, step into the key.
Right-click ‘FLEXlm License Manager’ and select ‘New’ > ‘String Value’. Name the value ‘FLEXLM_TIMEOUT’.
Double-click the ‘FLEXLM_TIMEOUT’ value and set the value data to ‘1000000’.
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- Daulat Shelke @ Victor Frauenfeld on Jan 3, 2017 12:39 PM
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  Hi Victor,
  Thanks for your help.
  Issue appears similar, but still its not working after trying your suggestion.
  We have Solidworks 2016 SP4 (& not 2017!) & Solidworks PDM professional (Build number 16.4).
  Regards,
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  - Daulat Shelke @ Daulat Shelke on Jan 3, 2017 12:48 PM
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    shows error:
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    - Victor Frauenfeld @ Daulat Shelke on Jan 3, 2017 12:54 PM
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      Daulat,
      
      Did you just upgrade PDM to 2016 SP4?
      
      I assume that the ping results are from a computer that was connecting at one time. Did that computer connect to the vault before?
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Shreepad Gokhale Nov 9, 2017 8:20 AM
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Hello Daulat,

Did you get any solution ? We are also facing same problem even after trying Victor's workaround

Thanks,
Shree
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EPDM server in USA can't be connected from India. what could be problem?

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