I just downloaded Solidworks Visualize 2017. If i open the default Camero model, I only see a black screen and the axes on the screen (and the surrounding toolbars). I can render the image fine.
At the suggestion of my VAR:
Please make sure this redistribute-able is installed and up to date: https://www.microsoft.com/en-us/download/details.aspx?id=8109
This solved my problem. Don't kow why as this is a 2010 DirectX file and should have been on my machine anyway.
Do you have an explanation Brian?
The same thing happened to me. In my case the solution was very simple, I tried to just click in the graphics area, like if I was selecting some geometry o the model, and the project became visible.
So, try to left click in the graphics area and see if the model appears. Hope it helps
Tried this and had no luck. I am selecting parts within the model and when I rotate, I can see the 3 coordinates moving. Its just a black screen. I figured it may be a graphics drivers but I am all up to date and everything checks out within Solidworks Visualize.
you could try upgrading to SP1 and see if you have better luck , otherwise I would give your VAR a call and log an SR or see if Brian Hillner or Bastian Krueckeberg have seen this before and have another solution.
also, I probably should have asked before, is this with every project or only the default camaro? can you create a new project and import a model?
Further to this ,
what graphics card are you running? I have seen this issue with AMD Cards but it seems a bit spotty. some Firepro cards work ok (minus the GPU acceleration obviously) and some show with the black screen.
also make sure you have the most up to date drivers for your graphics card regardless of make
Currently running NVIDIA, which I believe most haven't had any problems with. I just double check that the driver was up to date as well
The case I know of, was with NVIDIA graphic card. Not a recommended one though.
But yes, every time we have an issue like this, checking the drivers is the first thing to do
I am having the very same issue. Same graphics card, latest drivers. I have even tried CPU only rendering. No Luck.
Have you tried to roll back to an older NVidia driver?
If you take a look to the Installation topic of the help contents, the prerequisite driver is not the latest version.
It is recommended to be the 362.13 (you have installed the 376.33, if i am correct).
As your graphic card is not one of the latest, it's possible that the latest nvidia drivers are not optimized for your card.
I tried that with 375.86 Driver. Same result. This is very frustrating as Visualize is the on reason I upgraded to SW Pro.
Just tried Driver 362.13. No Joy. Supposedly the latest driver was only to add Pascal processors.
Hopefully someone from the Visualize team is monitoring this. So far no response from my VAR either. It is New Years so I'll give them a break.
This is what Sys Info says about 362.13 Drivers.
Hi all -
I am very sorry this is happening. So far we have not been able to reproduce this black screen, but we first need to to what NVIDIA graphics card is installed.
John, whats NVIDIA GPU hardware are you using?
It is a K2200 just like Sam Trimm's above
I have tried 3 different drivers and CPU rendering to no avail It renders output fine but no preview screen.
At the suggestion of my VAR I performed a "clean install" of the drivers. -- No effect
I check windows updates and I am up to date in that respect.
for clarification, if you cycle through the different display modes (preview, accurate, fast) do you get any change?
Is it every project or only the starter projects? can you start a new project and insert a model?
do you have any preset configuration for your graphics card in your Nview or Nvidia Control Panel application (your Nvidia display application) if so if you clear it does it make any difference?
what if we start from scratch ,
Full Visualize Uninstall > Registry Reset > Reinstall
Does not matter what display mode
It is every project even the default project that has nothing in it.
I have included the Visualize program in the nvidia control panel. Did not work either way.
I will need some coaching on how to "Full Visuallize uninstall - registry reset - reinstall"
My install was from a SW2017 Upgrade
Still no luck... Display modes didn't make any difference. I tried multiple models. Just default settings for the control panel and Reinstalled the program and still looking at black screen.
Can you both please let me know which version of Visualize you are using? Please include the year and Service Pack as well.
Visualize Standard 2017 SP1
Visualize Standard 2017 SP0
That did the trick! Thanks!
Hi John and all others on this thread,
I can confirm that this is problem that is caused by missing DirectX dependencies that are included in the June 2010 package:
Download DirectX End-User Runtimes (June 2010) from Official Microsoft Download Center
This should be installed as a prerequisite by the SOLIDWORKS Installation Manager but there is a known issue where this may not happen as expected in rare cases.
Also, these DirectX runtimes are pre-installed on Windows 10 but NOT on Windows 7. Hope that clarifies John's additional question above.
Thanks all on this thread for your help!
I have the same issue on Windows 10. You cant download the DirectX drivers on Win10 independently, and Windows Updates are telling me i'm up-to-date.
I know this is a nearly 2 year old thread, but I just had this black screen issue with our company's copy of Visualize Pro 2019 that we just purchased. Downloading and installing Directx10 via that link fixed the black screen. Just wanted to say that, in case people are still having this problem this year but weren't sure if this fix was out of date.
Brian Hillner Hey Brian, is it normal that the problem still occurs? Shouldn't the file be on the machine by default or at least be brought by the installation..?
I've got the black screen on my machine also. Dell Precision M6800, i7-4910MQ, 16Gb, AMD Firepro M6100, win7x64, Visualize 2017 SP1. Tried the suggested DirectX solution to no avail, still black screen.
Since install of Visualize 2017 after reboot the laptop gives a black screen for a minute or so, then it shows the desktop - maybe a sign on the wall??. Removing it again, too bad.
I have SW Visualize 18. Had been using it for a while, but recently we had to factory reset it. After re-installing SW and Visualize, I am having the black screen problem described here. I downloaded the DirectX file, but my laptop already had DirectX 11 installed and working. Turned it off and on again and it solved the problem, but the next time I was going to use it the problem showed again and I have not been able to solve it, so I do not what the problem can be. I do not think it is the graphics card because I have used the software many times before without problems on this laptop. It is just now when I am having this issue. Any ideas?
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