9 Replies Latest reply on Jan 3, 2017 9:17 AM by Robert Chase

Enterprise PDM Pro: When Using Pack and Go Error when opening files

Robert Chase Dec 23, 2016 7:14 AM

Since we upgraded a year ago to SW and Enterprise PDM 2015 when we do a pack and go on an assembly we get errors when we try to open the files. When you pack and go the assembly it doesn't seem to matter if you select include toolbox items or not. When I open the file (still on a computer that has enterprise PDM but is not logged in) it comes up with the following error.

It says you haven't logged into the vault. This come up even if you are in Work offline mode. sometimes when you open it instead of just this message the PDM login comes up repeatedly over and over and if you click Work Offline for every single file in the assembly it will come up, eventually.

Any thoughts on how to solve this? either to remove the enterprise links from the files or to get it to work in offline mode?

I have already tried 3 times with contacting the VAR about this and each time got nowhere.

Re: Enterprise PDM Pro: When Using Pack and Go Error when opening files

Michael Dekoning Dec 23, 2016 9:56 AM (in response to Robert Chase)

We tell our users to use Copy Tree instead of Pack and Go for files in the vault.
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- Re: Enterprise PDM Pro: When Using Pack and Go Error when opening files
  
  Robert Chase Jan 2, 2017 3:43 PM (in response to Michael Dekoning)
  
  Copy Tree works for saving the files to a folder completely outside of Enterprise? I guess I assumed it had to be copying it into another folder in enterprise to use that feature.
  
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  - Re: Enterprise PDM Pro: When Using Pack and Go Error when opening files
    
    Michael Dekoning Jan 2, 2017 4:01 PM (in response to Robert Chase)
    
    Yes you can save the files into a folder outside the vault.
    
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Re: Enterprise PDM Pro: When Using Pack and Go Error when opening files

Richard Bremmer Dec 23, 2016 1:54 PM (in response to Robert Chase)

There is this one, that suggest to turn off the EPDM addin:
SPR 433866
Saving files to local offline vault view when SW add-in enabled shows error “Failed to add the new file to the vault. Description = 'You haven't logged in on the file vault.”
And this might apply, but than I suggest you to update to a newer SP (2.1 at least) as well.
Take a look at the following KB solution:
S-067254: What can cause the error "Could not get the files from the database.... (You haven't logged in on the file vault)" after upgrading to SOLIDWORKS Enterprise PDM 2015 SP0?
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- Re: Enterprise PDM Pro: When Using Pack and Go Error when opening files
  
  Robert Chase Jan 2, 2017 3:42 PM (in response to Richard Bremmer)
  
  Thanks for the help guys. Still not sure how to fix the issue but a good band aid is to de-activate the enterprise add-in before opening. The only problem I still have which may not be an issue but even though the pack and go had the toolbox items in it, it still loads them from enterprise location even with the epdm add-in removed, I just don't get the error messages.
  
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  - Re: Enterprise PDM Pro: When Using Pack and Go Error when opening files
    
    Martin Solem Jan 3, 2017 8:17 AM (in response to Robert Chase)
    
    Is this checked?
    SOLIDWORKS - Tools - Options - Hole Wizard/Toolbox:
    
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    - Re: Enterprise PDM Pro: When Using Pack and Go Error when opening files
      
      Robert Chase Jan 3, 2017 9:13 AM (in response to Martin Solem)
      
      Yes it is. And unfortunately I have tried a couple of ways but when it is going to a path in enterprise, that box is automatically selected and grayed out so I cannot change it.
      
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      - Re: Enterprise PDM Pro: When Using Pack and Go Error when opening files
        
        Martin Solem Jan 3, 2017 9:16 AM (in response to Robert Chase)
        
        Ask PDM admin to uncheck this, if it's a problem:
        Or at least, just to see if it solves anything. It doesn't force a setting change, users will have to change each their own SOLIDWORKS options.
        
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    - Re: Enterprise PDM Pro: When Using Pack and Go Error when opening files
      
      Robert Chase Jan 3, 2017 9:17 AM (in response to Martin Solem)
      
      I went and looked in my PDM administration client under Toolbox and found there is a setting that turns that off so I selected it so that it can be changed by the users
      I will have to try it now and see if that solve the issues. Thanks!
      
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