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Are you fully saving the part AND drawing with the updated data in full Solidworks (not the viewer or eDrawings)?
Do this before checking it in the viewers.
We run into this every now and then.
Say a user updates a part to a different steel grade. Saves the part.
Meanwhile, 10 different assembly drawings have this part in the BOM. The drawing (and in turn the assembly) must be fully refreshed with all new model data and properties AND saved before any viewer will reflect the updates.
Otherwise, the viewer is only showing the last saved state of the drawing, which could be years out of date prior to the part being updated.
I had a hard time explaining that one to management. :-)