6 Replies Latest reply on Nov 2, 2009 8:01 PM by Jeff Sweeney

Cannot Open SolidWorks Document

Glenn Douglas Oct 27, 2008 11:04 AM

I'm no longer able to open a SolidWorks drawing from inside the PDME explorer interface. I used to be able to double-click and open. SolidWorks will start, but the file does not open and I'm not getting any sort of error message. If I'm in SW I can open the files using the File Open on the menu, just not thru PDM.

I can open other documents.

Update: I cannot open any SW files from inside Windows Explorer inside or outside the PDM vault

Cannot Open SolidWorks Document

Christina Seay Oct 27, 2008 11:29 AM (in response to Glenn Douglas)

I've had issues opening files before, but I usually got some sort of error message. Typically when I've had issues with opening files, it's been something to do with so obscure user permission setting that somehow got changed or I didn't correctly. Have you checked your permissions for that file? For it's Workflow state? Maybe you don't have permission to open the file, but it's not throwing the error for whatever reason.
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- Cannot Open SolidWorks Document
  
  Glenn Douglas Oct 27, 2008 11:42 AM (in response to Christina Seay)
  
  I don't think it's a permission issue, since I can open the files from inside SolidWorks.
  
  If I try opening a file from Windows Explorer that is outside the vault I do get an error: Windows cannot find file
  
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    Glenn Douglas Oct 28, 2008 10:26 AM (in response to Glenn Douglas)
    
    Update. The problem opening files seems related to MS Outlook. If Outlook is running I cannot open files SW files from Enterprise. If I close Outlook everything works correctly. This only seems to happen after the initial boot up of the PC, after Enterprise is open and I've opend a SW file I seem to be able to turn Outlook back on without problems.
    
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      Wayne Tiffany Oct 28, 2008 11:59 AM (in response to Glenn Douglas)
      
      No answer for you here, but I just tried it and it worked for me. Might be a clue in my specs or something.
      
      XP64
      SW2008 SP5.0
      PDMWE 2009
      Outlook 2007
      
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      Glenn Douglas Oct 28, 2008 2:13 PM (in response to Glenn Douglas)
      
      Thanks Wayne for testing.
      
      I'm Running:
      Window XP32 SP 3
      Internet Explorer 6
      SolidWorks 2007 SP 5
      Outlook 2007
      
      I guess the work around is to shut down Outlook for now.
      
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Re: Cannot Open SolidWorks Document

Jeff Sweeney Nov 2, 2009 8:01 PM (in response to Glenn Douglas)

This appears to be a known issue. It happens with many different OSs/hardware settings.

This is discussed in SW knowledgebase article: S-028023 - where several workarounds are listed and a few SPRs too.

For most cases, it appears the easiest workaround is to start SolidWorks before you double click on a file.
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