3D XML Player App Crash faulting module ntdll.dll

Hi,

I'm having an issue with 3D XML Player on a user's machine.  Every time he tries to view an image in 3D XML Player it crashes with a "this program has stopped responding..." error.  I have tried:

• Uninstalling and reinstalling the player (64-bit)
• Updated Java and made sure Scripting of Java Applets is enabled in IE
• Tried making Chrome the default browser
• Tried updating the graphics driver
• Made sure the program is allowed through the Windows Firewall
• Logged in as me - program works fine
• Reset user's Windows profile
• Reset IE

In spite of all the above, he still gets the not responding message.  The full event log error is:

Log Name:      Application

Source:        Application Error

Date:          12/12/2016 08:34:17

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      computer.domain.local

Description:

Faulting application name: 3DXMLPlayer.exe, version: 6.216.7.14136, time stamp: 0x53768ef6

Faulting module name: ntdll.dll, version: 6.1.7601.23539, time stamp: 0x57c99b8f

Exception code: 0xc0000374

Fault offset: 0x00000000000bf262

Faulting process id: 0x1738

Faulting application start time: 0x01d2545284c4eef5

Faulting application path: C:\Program Files\Dassault Systemes\3D XML Player\win_b64\code\bin\3DXMLPlayer.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: c46f3c2d-c045-11e6-bef6-6c626de5ba71

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-12-12T08:34:17.000000000Z" />

    <EventRecordID>42922</EventRecordID>

    <Channel>Application</Channel>

    <Computer>computer.domain.local</Computer>

    <Security />

  </System>

  <EventData>

    <Data>3DXMLPlayer.exe</Data>

    <Data>6.216.7.14136</Data>

    <Data>53768ef6</Data>

    <Data>ntdll.dll</Data>

    <Data>6.1.7601.23539</Data>

    <Data>57c99b8f</Data>

    <Data>c0000374</Data>

    <Data>00000000000bf262</Data>

    <Data>1738</Data>

    <Data>01d2545284c4eef5</Data>

    <Data>C:\Program Files\Dassault Systemes\3D XML Player\win_b64\code\bin\3DXMLPlayer.exe</Data>

    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>

    <Data>c46f3c2d-c045-11e6-bef6-6c626de5ba71</Data>

  </EventData>

</Event>

I'm really not sure what to try next.  Any help would be gratefully accepted