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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
Hi Bashar,
It would be best if you supplied more information to start with....
What version of SolidWorks are you running?
What are your computer specs?
Are your computer specs meeting the minimum requirements? Check here SOLIDWORKS | Hardware & System Requirements | SOLIDWORKS
At what stage does it stop responding? Please give more detail.
Dave.
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
Hey Dave Bear,
I am running Solidworks 2016 on the Microsoft surface pro 6 256G storage, 16G RAM, i7. I have the student version and it will crash down on me at random times. Whenever I do something, it will give me the blue loading circle. Then it will say Solidworks is not responding and force me to close the program. I did the requirements testing and it says it should run fine with me. I tried finding a solution for it online but I have had no luck. I also went to the Microsoft store and they told me that it is a problem with Solidworks. They believe the configurations with the program does not match the configurations of my laptop. To be honest, I have no idea what that means. They just told me to speak with a representative from Solidworks.
Thank you,
Bashar
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
Hi Bashar,
So by the Microsoft Store saying they believe "the configurations with the program does not match the configurations of your laptop" isn't that just another way of say it won't run on your machine????
Does the school have a SolidWorks VAR contact?
Dave
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
They said it should run fine because my computer hardware is running fine. I replaced my old surface with the same specs because it was doing the same thing. They said the configuration in solidworks and the software on my computer are not working together. To be honest with you, I feel like the guy that helped me at Microsoft had no idea what he was talking about.
The school only gave us a serial number and a SDK-ID. They never mentioned a VAR contact.
When I researched solidworks running on the Surface pro 4, all the reviews said it runs fine if I had at least 8G of ram and a fast processor, which is why i got the highest specs possible.
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
There are a couple troubleshooting tests you can run with Solidworks RX. One bypasses all your tools and options and runs SW "out of the box" settings. The other bypasses the video card openGL hardware and runs it in software to see if it's a card issue.
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
I got it to open in both cases, but the crashing still occurs. In this instance, I was trying to edit a feature for an extrusion. When I clicked the green check mark to submit the change, it kept loading and said Solidworks was not responding. I waited 15 min and it still did nothing. I had to close the program.
The part I dont understand is that I havent seen anybody post the same issue as I am having online.
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
In the screenshot that Andy Sanders has shown you above, have you tried running the "Diagnostics" ?
Dave.
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
I just ran it and don't know what this means. Can you help me understand this?
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
Okay Bashar,
The top one (red cross) is letting you know that SolidWorks does not recognise your Graphics Card. You can have a look at this link and see if you can resolve it. Graphics Card Drivers | Hardware & System Requirements | SOLIDWORKS
This could be part of the problem, I'm not sure.......
Dave
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
I already did that and it says the graphics card test passed.
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
Actually, it doesn't say that at all.
Your earlier post shows you're using Intel 540 graphics. Note: That's 540 NOT P540!
This post shows that SW only certify Intel's P4600,P530 & P580 graphics.
Therefore, you are using an UNsupported graphics system.
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
Is there anything I can do to get a supported graphics system?
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
Ian is correct. The Surface line of products are not officially supported because of the graphics cards in them.
However, see if this thread helps at all:
Thanks,
Jim
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
But neither your card model or driver number are listed here Bashar?
The "Diagnostic" screen with the red cross shows your card as being a "Iris Graphics 540" with a driver of "20.19.15.4463"
Dave
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
it's best to get help from your VAR as they can do remote session on your computer for trouble shooting
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
I am a student and got the program through the school. Is there anybody I can speak with to do it remotely.
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
"Not responding" is a Windows error message that automatically appears after only 3 seconds of inaction. This interval CANNOT be changed!
Instead of closing Solidworks, click on "Wait" and do something else for a minute.
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Re: My solidworks keeps shutting down on me when I make an action. How do i fix this?
I have tried waiting for it to work for hours before and when i get back it is the same.
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