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What would prevent a video from playing when you click the start arrow ?

Question asked by Frank Lynn on Nov 29, 2016
Latest reply on Nov 30, 2016 by Frank Lynn


We have a customer using My.Solidworks to view Sketch: Convert and Offset Entities | MySolidWorks Training

When he clicks on the arrow to begin the video, it gives the Windows spinning wheel, but no playback.

I can play the video on IE, Chrome, and Firefox, but he cannot.



Is a specific plugin required, like flash, or is this a different issue ?