3 Replies Latest reply on Dec 12, 2016 12:23 PM by Dexter Stoltz

Visualize Crashing Immediately

Dexter Stoltz Nov 22, 2016 9:53 AM

Have uninstalled and reinstalled Visualize a number of times, but Visualize immediately crashes at the splash screen (not even going to the licensing setup).

I have borrowed a Premium license from our network, used the Solidworks-specified graphic drivers, then tried updating to the latest drivers (NVIDIA K1100M), uninstalled and reinstalled.

Any other suggestions?

Windows 10 Pro 64-bit, Solidworks 2015, Visualize 2016, Dell M3800.

Re: Visualize Crashing Immediately

Ron Bates Nov 29, 2016 5:15 PM (in response to Dexter Stoltz)

Hi Dexter,
We've seen an issue with some mobile cards (like yoru K1100M) exhibit this.
Try forcing the graphics processor to be the nVidia processer in the nVidia control panel. See attached imaged.

- Right click on empty part of desktop
- Choose "NVidia Control panel"
- Choose "Manage 3D Settings" on left
- Choose "High Performance NVIDIA processor" for "Preferred Graphics Processor"

Let us know if this works.

Ron
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- Re: Visualize Crashing Immediately
  
  Ron Bates Dec 12, 2016 10:25 AM (in response to Ron Bates)
  
  Just a follow up that the team here has been able to isolate the cause of this and a proper fix should be in the next service pack (sp 2.0)
  
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  - Re: Visualize Crashing Immediately
    
    Dexter Stoltz Dec 12, 2016 12:23 PM (in response to Ron Bates)
    
    Thanks! The "Preferred Graphics Processor" solution did not work (I usually keep the default processor to the NVIDIA), so will keep an eye out for SP2.
    
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