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Visualize Crashing Immediately

Question asked by Dexter Stoltz on Nov 22, 2016
Latest reply on Dec 12, 2016 by Dexter Stoltz

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Have uninstalled and reinstalled Visualize a number of times, but Visualize immediately crashes at the splash screen (not even going to the licensing setup).

I have borrowed a Premium license from our network, used the Solidworks-specified graphic drivers, then tried updating to the latest drivers (NVIDIA K1100M), uninstalled and reinstalled.

Any other suggestions?

Windows 10 Pro 64-bit, Solidworks 2015, Visualize 2016, Dell M3800.

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Ron Bates Nov 29, 2016 5:15 PM
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Hi Dexter,
We've seen an issue with some mobile cards (like yoru K1100M) exhibit this.
Try forcing the graphics processor to be the nVidia processer in the nVidia control panel. See attached imaged.

- Right click on empty part of desktop
- Choose "NVidia Control panel"
- Choose "Manage 3D Settings" on left
- Choose "High Performance NVIDIA processor" for "Preferred Graphics Processor"

Let us know if this works.

Ron
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- Ron Bates @ Ron Bates on Dec 12, 2016 10:25 AM
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  Just a follow up that the team here has been able to isolate the cause of this and a proper fix should be in the next service pack (sp 2.0)
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  - Dexter Stoltz @ Ron Bates on Dec 12, 2016 12:23 PM
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    Thanks! The "Preferred Graphics Processor" solution did not work (I usually keep the default processor to the NVIDIA), so will keep an eye out for SP2.
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Visualize Crashing Immediately

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