this happens every time!! need a fix i have to send some model configurations to be reviewed.
I can open the model with edrawings and save it as a .easm but have no configuration options.
Is your machine running an up to date and supported graphics card driver for SolidWorks? I believe the conversion leverages the graphics card so this may be a cause of the fault. You can check if your configuration is supported here:
Graphics Card Drivers | SOLIDWORKS
Failing that I would get a hold of your VAR and submit a SolidWorks RX capture of the issue so they can review your log files.
Retrieving data ...