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I'm working with htis same issue.
I'm thinking it has to do with the folder/file structure. When I attempt to pack & go, say a file/assembly that starts with 116 it will only pull the drawings associated with the 116 folder...if the same 116 assembly references parts in a 100 folder it will not pull those drawings.
I'm attempting to pull all of our files into a single folder to see if this resolves this issue and will report back when I know more.
This is exactly the problem. Even after trying many things (like putting all of our numbered folders in the SW search paths), I copied all of our files into a single folder on a stand alone machine and did pack and go and guess what, it found all of the drawings. The drawback to this however is that realistically we cannot have all of our files in a singular folder as opening that single folder to browse takes FOREVER. So I guess for us, we'll have to continue with the copy and paste exercise we have been doing. A pain for sure.