Before I start this, I thought I would reach out for other solutions that may be easier.
I have recently noticed that from user to user when some engineers use the 'view file' menu in epdm file explorer to view files, it gives an error that eDrawings cannot be found or the path is incorrect. I looked into this and found that on some machines the eDrawings installation folder is C:\Program Files\SOLIDWORKS Corp\eDrawings X64 Edition and on other computers it is in C:\Program Files\SOLIDWORKS Corp (2)\eDrawings X64 Edition. Notice on the second path there is a (2) after Solidworks corp. It seems that when we upgraded the old location was kept intact, so a new folder was created adding the (2).
I had thought I would uninstall eDrawings from all of the computers and reinstall it making sure the path was consistent on all of them, however If this can be avoided it would save me a lot of work. I think I should note that I add my viewer to epdm in my All User Group so everyone uses eDrawings to view solidworks files. In this viewer window in epdm, it does allow us to add multiple viewers so I added the different eDrawings paths. Unfortunately this doesn't work. It seems to go to the first one in the list and fails if the path doesn't match. Below is a screen shots just to clarify.
Has this happened to anyone else and if so how did you handle or fix it. If anyone has some helpful thoughts on this I would be grateful.