0 Replies Latest reply on Aug 30, 2016 5:14 PM by Ruth Kneale

    ePDM web "Could not open a file on the client machine when retrieving it from the archive server."

    Ruth Kneale

      Help.... My users are getting odd messages for some files in our vault; I've been able to replicate it, but don't understand it.  The files are accessible via the desktop client, it's only the web client that throws the errors:

       

      Screen Shot 2016-08-30 at 2.07.51 PM.png

      Except sometimes it throws this instead:

      Screen Shot 2016-08-30 at 2.08.55 PM.png

      It doesn't matter what I do, or even if I'm logged in as the admin user rather than myself. As I mentioned, I can go to the desktop client (Windows 7 x64) and get all the problem files immediately. I see this happen in Firefox, Safari and Chrome under OSX, and IE under Windows.

      Help! How do I fix this? I've done the Google, I've searched the knowledge base and the user forums, and don't find anything.

      Thank you,

      Ruth