1 Reply Latest reply on Aug 23, 2016 7:49 AM by Deepak Gupta

    customer portal

    Rick Knecht


      I am a self taught SW user. I just signed up for the Customer Portal, activated my account, logged in and can't get past the :

      "Please click [] Button for the pop-up window and then click the [Required Field] to select the version you would like to register."


      I get the error:

      " We cannot register your product at this time due to an error in the registration process. Please contact Customer Center to resolve this issue. (SBL-EXL-00151)"


      The pop-up shows up and disappears/closes in less than half a second - before I can even see or do anything with it.

      This behavior happens in ALL browsers (Chrome, IE, Firefox), and on any/all machines I have available to me.


      This is a new machine with ONLY Windows and web-browsers on it. There is no anti-virus yet, so that can not possibly be the issue.


      please advise!?!?