AnsweredAssumed Answered

customer portal

Question asked by Rick Knecht on Aug 23, 2016
Latest reply on Aug 23, 2016 by Deepak Gupta


I am a self taught SW user. I just signed up for the Customer Portal, activated my account, logged in and can't get past the :

"Please click [] Button for the pop-up window and then click the [Required Field] to select the version you would like to register."


I get the error:

" We cannot register your product at this time due to an error in the registration process. Please contact Customer Center to resolve this issue. (SBL-EXL-00151)"


The pop-up shows up and disappears/closes in less than half a second - before I can even see or do anything with it.

This behavior happens in ALL browsers (Chrome, IE, Firefox), and on any/all machines I have available to me.


This is a new machine with ONLY Windows and web-browsers on it. There is no anti-virus yet, so that can not possibly be the issue.


please advise!?!?