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"The Installation Manager encountered a problem with the Microsoft Web Browser control and must be shut down"

Question asked by Connor Craigie on Aug 19, 2016
Latest reply on Aug 21, 2016 by Connor Craigie
  • Comment • 2

This continues to pop-up. I have actually spent nights Googling trying to fix this. I spent a good three hours tonight alone. I have tried to email a solid works support rep but they have all ignored me. I am a windows user and I don't understand why this is happening... It has never done so before and I have downloaded this software multiple times on multiple computers. I am a student in advanced engineering courses and have many design concepts I need to 3D print. Getting this program on my new computer is incredibly important.

 

This is the Error:

Error SW.png

Just before that error appears this error shows up also:

Error 2 SW.png

Any help at all on this subject would be incredibly appreciated. I really need it.

 

-Thank You

Deepak Gupta
Deepak Gupta Aug 20, 2016 12:51 AM
Correct Answer

As per SPR #: 746084, your user name has # in it. Remove it or make a new user without # and try again.

 

This can be encountered if the Windows profile includes a "#" character in the name. When the Installation Manager is launched, html files located in %appdata%\SolidWorks\Installation Manager Data\<version>\lang\englishHTML\ are loaded. This error message is thrown because the Installation Manager is unable to access the html resources in the location due to the "#" character in the %appdata% path. A workaround is to create a new user profile excluding the "#" character.

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