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Problem saving images (low resolution)

Question asked by Timothy Sherratt on Aug 11, 2016
Latest reply on Aug 11, 2016 by Ryan Milotte

Whenever I save out an image of a solidworks assembly (Save as, file type PNG) I end up with a lovely low resolution  1681x855 whatever I have the export options set too (for example it's currently set to Print capture, 800DPI and A4 Landscape. I get the same 1681x855 image resolution when set to screen capture, if I export as a JPG or TIFF, if I change the DPI to 50 or  2880 and regardless of the paper size (I have used the custom size option as well). We are running 2016 with SP2 (I know 4 has been released but we are always behind the times). Do any of you have any ideas what I may be doing wrong? I could swear it used to work.