Perhaps a SolidWorks RX capture of the issue might be useful?
To do this go to Start > All Programs > SolidWorks 20XX > SolidWorks Tools > SolidWorks Rx 20XX.
Navigate to the Problem Capture tab and hit 'Record Video'. You can either use an existing SolidWorks session to record on the fly or create a new session. Perform the actions that cause the issue and then finish the capture. Hit 'Package Files Now' to save the Zip file.
From there you can extract the video file and upload it here so we can see what you are doing.
One trick I use for graphical problems is to hit spacebar (default hotkey for the views dialog), select isometric view and then save the file. Maybe this will work for you?