11 Replies Latest reply on Mar 20, 2017 8:50 PM by C. N.

Colour pallets in the appearance tab become unresponsive in Visualize

C. N. Jul 5, 2016 7:41 AM

I am finding that the colour pallets in the appearance tab become unresponsive after 15 or 20 adjustments. For example adjusting the diffuse colour, specular colour, transparency etc...I click on the colour pallet and nothing happens. I can however make all other adjustments fine. The only way to temporarily fix the problem is the restart the program. Anyone else having this problem?

Windows 10 64 bit

dell 7710 Nvidia m5000m - various drivers tried.

Re: Colour pallets in the appearance tab become unresponsive in Visualize

C. N. Mar 20, 2017 8:46 PM (in response to C. N.)

Colour palette snaps off screen in Visualize 2017 SP0/1

After further investigation it appears the the colour palette is also actually occasionally snapping off screen (to the right). The only way to retrieve it is to use a second monitor and search for it or to restart Visualize if i cant find it with the second monitor. Sometimes I can find the pallet, other times i cant find it anywhere. Is anyone else experiencing this problem? I'm using windows 10 x64, 4k screen.

Also, are there any shortcuts for win 10 to bring windows within a program into screen?
Changing res does not reveal the window.
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- Re: Colour pallets in the appearance tab become unresponsive in Visualize
  
  Scott Ellery Jan 3, 2017 11:04 AM (in response to C. N.)
  
  Hi C. N.
  
  try using the multi desktop button and see if that does it, should show you everything open on the screen
  
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  - Re: Colour pallets in the appearance tab become unresponsive in Visualize
    
    C. N. Mar 20, 2017 8:47 PM (in response to Scott Ellery)
    
    This button does not help because the colour palette is a window within a window.
    
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- Re: Colour pallets in the appearance tab become unresponsive in Visualize
  
  Craig Schultz Jan 4, 2017 4:04 PM (in response to C. N.)
  
  It happens in Win7 as well. No matter how many times I reattach to the right side of Visualize it likes to move on it's own. On my computer it's usually to the left, further into the main screen of Visualize.
  
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- Re: Colour pallets in the appearance tab become unresponsive in Visualize
  
  Marie Lecuyer Jan 8, 2017 7:56 AM (in response to C. N.)
  
  same here, i cant find the pallet. All was well Thurs.
  What is the multi desktop button?
  
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  - Re: Colour pallets in the appearance tab become unresponsive in Visualize
    
    Marie Lecuyer Jan 8, 2017 6:57 PM (in response to Marie Lecuyer)
    
    apologies - i probably should have started my own thread.
    
    I think i found the answer to my hidden pallet situation? When I restarted and it appeared, yet, along with a couple "Oops, something went wrong prompts" when i tried to open a file. In fact i experiment opening different files quite a few ways (new to this problem} and still, received this prompt each time.
    Luckily from our software service provider "help section" they say its associated with corrupt settings within Visualize.
    I'm about to get into the step by step to fix it
    
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    - Re: Colour pallets in the appearance tab become unresponsive in Visualize
      
      Marie Lecuyer Jan 8, 2017 6:57 PM (in response to Marie Lecuyer)
      
      1- Shut down Visualize.
      2- Enable hidden files and folders within Windows Explorer
      https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files
      
      3-Navigate to C:\Users\USERNAME\AppData\Local\SolidWorks
      You should see a folder named Visualize. Rename this folder to Visualize-OLD
      ____________________________________________________________________
      Update: This didn't work for me, I put in a ticket for tech support.
      Was very anxious to get back to study.
      ____________________________________________________________________
      mac 10.11.6, parallels 11, windows 10, SOLIDWORKS Visualize 2017 pro
      
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      - Re: Colour pallets in the appearance tab become unresponsive in Visualize
        
        Marie Lecuyer Jan 8, 2017 6:57 PM (in response to Marie Lecuyer)
        
        I tried a suggestion from a different thread (copied and pasted below) and this did not work either. Im wondering if the YELO Outlined Error prompt means something than the RED Outline Error prompt
        
        Re: While opening a project or creating a new project (*.svpj) in SOLIDWORKS Visualize, an Application Error appears : 'Oops. something went Wrong.'
        Jason Stevens Jason Stevens Jun 14, 2016 2:36 PM (in response to Frederic Beauthier)
        When this happens to me I go to window explorer, type %temp% and delete the SOLIDWORKS\SOLIDWORKS Visualize directory while Visualize is closed. This usually clears up the problem
        
        Screen Shot 2017-01-08 at 12.26.29 PM.png 168.9 KB
        
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    - Re: Colour pallets in the appearance tab become unresponsive in Visualize
      
      C. N. Mar 20, 2017 8:48 PM (in response to Marie Lecuyer)
      
      Hi there, do you have any more insight into a solution for this colour palette disappearing?
      
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      - Re: Colour pallets in the appearance tab become unresponsive in Visualize
        
        Brian Muhlbach Jan 26, 2017 3:56 PM (in response to C. N.)
        
        Hi C.N.
        Please try the following:
        
        1. Close Visualize
        
        2. Navigate to C:\Users\p8f\AppData\Local\SOLIDWORKS\SOLIDWORKS Visualize 2017
        
        3. Delete InterfaceLayout.xml (this will remove the user preferences)
        
        Launch Visualize and the palette should re-appear.
        
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        Re: Colour pallets in the appearance tab become unresponsive in Visualize
        
        C. N. Mar 20, 2017 8:50 PM (in response to Brian Muhlbach)
        
        When you close Visualise and reopen it the colour palette always reappears. There is no need to Delete InterfaceLayout.xml. this is not the problem. The problem is the fact that it disappears every time after a few adjustments and you have to close your session and reopen it to get the colour palette back for a few more adjustments with your scene. Very annoying work flow!
        
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