3 Replies Latest reply on Jun 28, 2016 1:53 PM by Tim Webb

    Where Used error for single user

    Bryan Nathan

      A coworker found a strange error. We have a file DB0081 which contains the DS0064. This shows correctly in the Bill of Materials as well as Contains tabs. However, when he clicks on the "Where Used" tab of the DS0064 it does not show the DB0081. The strange thing is that this only occurs with his username. We could recreate the problem on my computer if he was logged in. However, if I'm logged in on either machine the problem goes away. See screen shots below.

       

      The problem occurs with a few other files as well. One thing I noticed was that his Where Used does not show the original DS0064.slddrw version either. That version was created when we did our initial migration into EPDM which occurred before he was hired on (thus his username did not exists when it was made).

       

       

       

       

      I tried looking for something in the user settings which looked out of place, but I didn't see anything.

       

      We are still using EPDM 2015 so maybe this issue has been solved. If so it will give me more firepower to get our IT guy to upgrade us to 2016!

        • Re: Where Used error for single user
          Tim Webb

          Hi Bryan,

          My wager: this is a permissions issue rather than an error. I've seen this many times over the years when one user has limited permissions so they are unable to see versions. Look closely at the where used on yours again and notice the coworker also doesn't show DS0064.slddrw v1/7 but yours does.

           

          The first place I begin my forensics in situations like this is in the group permissions. Specifically looking for differences between the groups the coworker is in and the groups you are in. I like to use excel to compare these side by side. Next is to make sure both users have matching permissions in the folders where the files are.

           

          Also, when you post back, add the "Found In" column back into your where used tab, then take a new screenshot of your where used tab.

          Happy hunting.

          Tim CEPA

          equivaQ